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Workforce

Critics say McDonald’s hasn’t kept its minimum wage promise

 By Jonathan Maze on Apr. 02, 2018

A labor-backed group says the company isn’t paying $1 above local minimums, something it promised in 2015.

Race Discrimination is Not a Black and White Issue

 By Restaurant Business Staff on Jun. 08, 2007

“Management should ensure that networking groups are not unlawfully discouraging the retention and promotion of other minority employees.”This year, a...

Mixed reception continues with McDonald's new ads

Jan. 14, 2015

Lovin' it or hatin' it, consumers continue to dole out mixed reviews for any messaging coming from the burger giant. The latest tug-of-war is over its new "signs" TV spots which drew both positive and negative reviews in social media.

McDonald’s franchisees losing faith in the chain: Survey

By Restaurant Business Staff on Feb. 19, 2016

Just 14 percent think its turnaround efforts are working.

McDonald’s brings breakfast to Happy Meals

By Restaurant Business Staff on Sep. 23, 2016

A new test could spur the first significant change to the chain’s kids meal in over 30 years.

Technology

Alexa, write this column

By Peter Romeo on Feb. 07, 2017

Today, customers merely have to say what they want, without any pesky humans interfering as the request is dispatched to the kitchen in a readable form.

Operations

This week’s 5 head-spinning moments: Trick plays

By Peter Romeo on Apr. 21, 2017

Sly moves helped restaurants get their marketing messages across in innovative ways—and avert serious crime.

Operations

This week’s restaurant nightmares: Heart stoppers

By Peter Romeo on Sep. 27, 2017

Wait—isn't Halloween still weeks away? That didn't spare restaurants from the sort of scary stories that are usually told around a campfire. The evil this time came from snakes, clowns and liars.

Workforce

‘Joint employer’ dealt another critical blow

By Peter Romeo on Jan. 22, 2018

A decision last week underscores a change in how the NLRB views a franchisor's accountability for the actions of franchisees.

Operations

This week’s 5 head-spinning moments: Glittering change

By Peter Romeo on Apr. 12, 2018

Woe to the restaurant that won't change with the times. But some recent results of social and business pressures were real head-scratchers, including developments at Sonic and Starbucks.

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