Wine the eee-zee way

Guests at Rockafeller's in Virginia Beach don't need to be fluent in French to read the wine list. Heck, they barely even have to understand English, as the list offers phonetic pronunciations for every wine on it. Ranging from $5-$10 a glass, there are Shar-doe-nays, a Pee-no-Nwar, a Sher-oz, and a handful of Cah-bear-nay So-veen-yawns.

The wine intelligentsia may scoff, but owner B.J. Baumann says the user-friendly approach has boosted sales considerably at the casual seafood restaurant. "Wine sales are up around 23% since we redid the list," she says. "It's definitely having an impact."

Baumann overhauled the list after servers said guests seemed intimidated when it came to choosing wine, and reluctant to try something new. Besides the phonetics, she includes tips like Ignore the cork!, and plainspeak descriptions (one Chardonnay is described as "Ripe, smooth and complex. A dream of vanilla beans bubbling in butter.").

"We just wanted to make the wine experience non-threatening for everyday people who aren't connoisseurs," she says.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners