consumers

Top restaurant nightmares of 2016

By Peter Romeo on Dec. 20, 2016

The year was not without its Freddy Krueger moments for restaurants. Here's a look back at the times restaurateurs wondered if they were awake.

Food

Ingredient fatigue: Don't become one of many

By Sara Rush Wirth on Feb. 14, 2017

At what point of saturation do these once on-trend ingredients begin to lose their marketing appeal?

Consumer Trends

4 consumer insights on discount dining

By Jill Failla on May 16, 2017

Here are four ways consumers are currently seeking discounts when dining out.

Food

3 types of dessert drawing in diners

By Brett Dworski on Oct. 16, 2017

Retro sweets and desserts at brunch are among those trending.

Marketing

This week's restaurant nightmares: Real or fake?

By Peter Romeo on Apr. 24, 2018

Some of the industry's biggest names were smeared this week by developments that seemed too far-out to be true. That's because they weren't. Except for those court developments.

Financing

Managing the wait

By Amanda M. Westbrooks on Apr. 22, 2015

Flipping tables and seating guests is a dance, requiring a mix of attention and tech to keep the pace.

Consumer Trends

Resolutions we wish restaurants would make

By Restaurant Business Staff on Jan. 04, 2017

The content providers of Restaurant Business Online—a persnickety bunch, to be sure—would like you to end these practices in 2017. Please.

Operations

Fine-tuning guest feedback

By Kelsey Squire on Feb. 14, 2017

The Pei Wei kitchen takes menu testing out of its headquarters and into guests’ hands, reducing corporate bias, says Clay Dover, CMO of the P.F. Chang’s offshoot.

Financing

Fast casual has angst to overcome

By Scott Hume on May 25, 2017

Kurt Vonnegut Jr. wrote that “maturity is a bitter disappointment for which no remedy exists,” and so it has been with the coming-of-age fast-casual restaurant segment.

Operations

Chipotle revises its turnaround plan

By Peter Romeo on Oct. 25, 2017

The updates include changes in the chain's catering program, new digital enhancements, and a contribution from a Starbucks veteran who's been brought onboard.

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