consumers

Operations

How is delivery disrupting business as we know it?

By Sara Rush Wirth on Dec. 10, 2017

Here's how the off-premise engine is causing a sea change.

This week’s restaurant nightmares: New lows in customer idiocy

By Peter Romeo on Apr. 06, 2016

The boundaries were moved by an epic food fight and a king-like ruler, among other change agents.

Consumer Trends

America's favorite chains for 2017

By Jill Failla on Jan. 17, 2017

Restaurant trends change year to year, but one thing remains consistent: Service and hospitality are crucial to consumers. This year’s list reveals some shake-ups.

Consumer Trends

The 10 most craveable chain pizzas

By Lizzy Freier and Jill Failla on Mar. 24, 2017

In a recent Technomic survey, customers reveal which restaurant chains offer the most craveable pizzas that they can’t get anywhere else.

Consumer Trends

The 10 most alluring LTOs in July

By Lizzy Freier and Brett Dworski on Aug. 07, 2017

Consumers reveal which chain limited-time offers they were most likely to order last month based on the name and description.

Consumer Trends

Customers’ most-craved seafood

By Lizzy Freier on Dec. 21, 2017

See which 10 chains are winning with seafood that consumers say they can’t get anywhere else.

This week's restaurant nightmares: Jerk spicing

By Peter Romeo on Aug. 10, 2016

Lapses in sense once again ensnarled restaurants in difficult situations. This time, the culprits included an unbridled Facebook enthusiast with a hyperactive imagination and a gun handler who should have known better.

Consumer Trends