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consumers

Consumer Trends

Customers are dining out more and getting less takeout

 By Joe Guszkowski on Jun. 16, 2022

That’s according to Yelp, which helped seat 48% more diners in the first quarter compared to 2021.

Technology

DoorDash adds reviews, food ratings to app

 By Joe Guszkowski on Jun. 13, 2022

The new tools are intended to ease "decision fatigue" for customers.

Technology

Restaurants' race for more tech could leave customers in the dust

By Joe Guszkowski on Jun. 09, 2022

Tech Check: Guests want good service, not more technology. Restaurants need to get better at walking that line.

Consumer Trends

The forecast looks sunny for a strong summer dining-out season

By Patricia Cobe on Jun. 09, 2022

Data from Amex Trendex shows that consumers are eager to visit restaurants in the next few months.

Consumer Trends

Fast-casual customers are starting to expect a drive-thru

By Heather Lalley on Jun. 06, 2022

As the lines between fast casual and fast food blur, diners are increasingly expecting quick-service convenience at more-polished limited-service chains, according to a new Technomic consumer report.

Technology

How digitally-savvy restaurants are improving their mobile apps

By Joe Guszkowski on May 31, 2022

Features like out-of-stock alerts and exclusive items separate brands like Starbucks and Taco Bell from the rest of the pack, according to a new report from Incisiv.

Food

DoorDash reveals consumers’ favorite foods to order for delivery

By Patricia Cobe on May 31, 2022

The third-party platform released its 2022 Restaurant Online Ordering Trends Report, with a couple of unexpected items making the list.

Technology

Move over, delivery: Pickup has arrived

By Joe Guszkowski on May 05, 2022

Tech Check: Carryout is gaining share as delivery slows down and gets more expensive. That’s good news for restaurants.

Consumer Trends

Consumers are venting about menu prices, but not always acting on it

By Joe Guszkowski on Apr. 19, 2022

People are increasingly noting higher prices in their Yelp reviews, but they’re also continuing to search for more expensive options, Yelp found.

Financing

Soaring gas prices cut into restaurant sales and profits, studies find

By Peter Romeo on Mar. 30, 2022

New reports show restaurants losing business while paying more for supplies, a double whammy that's derailing their recoveries.

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