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Third Generation Assumes Management Post at Snyder

 By Restaurant Business Staff on Aug. 03, 2005

Snyder earned a Bachelor's of Business Administration degree with a marketing minor from Baylor University and previously worked in the marketing department...

Crawford Promoted to Executive Vice President at Perkins

 By Restaurant Business Staff on Jan. 17, 2007

In this new position, Crawford will assume the control of all daily operational areas including management responsibilities for finance, information services...

Back to School: New Survey Highlights Top Issues, Trends for

By Restaurant Business Staff on Aug. 11, 2009

The survey results also show increases in free/reduced meal program participation across every grade level since 2005. This fall, as Congress considers the...

Consumer Trends

Customers tend to share bad experiences over good

Mar. 11, 2011

Consumers are far more likely to communicate negative experiences with a product or service than positive ones, according to a recent survey by COLLOQUY, a magazine that serves the loyalty marketing industry.

The Chefs' Warehouse, Inc. Acquires Michael's Finer Meats, LLC

By Restaurant Business Staff on Aug. 13, 2012

RIDGEFIELD, CT (August 13, 2012 - GlobeNewswire)—The Chefs' Warehouse, Inc. announced that it has acquired all of the equity securities of Michael's Finer...

Familiarity breeds loyalty

By Kelly Killian on Oct. 21, 2013

Whoever uttered the phrase “familiarity breeds contempt” may have gotten it wrong—at least when it comes to restaurants. A new study suggests that familiarity actually makes customers more loyal.

Workforce

The trouble with tips

By Steve Brooks on Jun. 17, 2014

Business- crushing lawsuits and tedious rules have some operators debating whether it’s time to topple the practice of tipping completely.

Union Square finds success, but with steep learning curve

By Peter Romeo on Jun. 28, 2017

The most celebrated success with a no-tipping model says the transition wasn't as easy as it expected.

Spills happen

By Bill Main on Dec. 01, 1999

A recent dinner out included one of those accidents that guests and servers dread...the spill. While leaning down to serve my entree, the waiter spilled sauce from the plate in his other hand onto my coat.

Building momentum

By Bill Main on Oct. 08, 2003

Do you have an emotional bond with your customers?

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