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customer service

Starbucks expands Wi-Fi in Midwest

 By Restaurant Business Staff on Jul. 07, 2004

Starbucks has added its wireless web service to around 110 coffeehouses in Indiana, Kansas, Missouri, New Mexico, and Wisconsin, the company said.

McLane Signs New Deal with GPM Investments

 By Restaurant Business Staff on Mar. 06, 2006

Under the agreement, which extends through 2009, McLane will provide grocery wholesale products to over 161 locations.GPM Investments, headquartered in...

Se habla Espanol

By Restaurant Business Staff on Oct. 07, 2007

The U.S. Census Bureau now estimates that Hispanics are 44 million strong, or nearly 15 percent of the U.S. population.

Beyond the blue plate

By Restaurant Business Staff on Feb. 01, 2010

A study by the Pew Research Center found that 93% of the growth in the U.S. labor force from 2006 to 2016 will be among workers ages 55 and older.

The customer is no longer always right

By Dana Tanyeri on Oct. 01, 2011

A growing cadre of restaurants is just saying no to diners and the traditional “customer is always right” modus operandi. They’re saying no to kids, credit cards and perfume, to cell phones, cameras and to lingering too long. They’re thumbing their noses at the have-it-your-way generation and setting their own rules, despite the considerable risk of offending some guests.

Gordon Food Service Announces Agreement to Acquire Market Day

By Restaurant Business Staff on Feb. 19, 2013

GRAND RAPIDS, MI (February 19, 2013)—Gordon Food Service announced that it has entered into an agreement to purchase substantially all the assets of Market...

Leadership

Bloomin' CEO Elizabeth Smith to offer a view from 30,000 ft.

By Restaurant Business Staff on Jan. 13, 2014

The CEO of the company that operates Outback Steakhouse, Carrabba's, Bonefish Grill and Fleming's will offer her perspective on key economic, government and consumer issues during a special session aimed specifically at senior restaurant executives.

Inside Saltine

By Sara Rush Wirth on Oct. 14, 2014

Converting a 1920s schoolhouse in Jackson, Miss., that’s on the historic registry into a restaurant was no easy feat for designer and co-owner Rachel Horn Houston, especially on a “really tight” budget.

No goo in the loo

By Bill Main on Nov. 01, 2000

Ever enjoyed a meal out when everything — the food, the service, the ambiance — seems to be just right, only to walk into the restroom and feel like you've been transported to a third world country?

Sysco's Annual Sales Top $29 Billion

By Restaurant Business Staff on Aug. 16, 2004

HOUSTON - Sysco Corp., North America's largest foodservice marketer and distributor located here, today reported that 53-week sales for the fiscal year that...

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