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delivery

Workforce

Carjacking spike puts delivery workers in harm’s way

 By Joe Guszkowski on Apr. 15, 2021

A rise in vehicle thefts plus growing demand for delivery has created a dangerous situation, and drivers say they have few places to turn for help.

Financing

So much for restaurant self-delivery

 By Jonathan Maze on Apr. 15, 2021

We’re unlikely to see major restaurant chains try self-delivery anytime soon after the end of Panera’s service, says RB’s The Bottom Line.

Technology

Chick-fil-A is testing robot delivery

By Joe Guszkowski on Apr. 13, 2021

The chicken sandwich chain is using semi-autonomous Kiwibot fleets to cart orders at a few restaurants in Southern California.

Technology

Uber Eats integrates with Instagram, launches 'stories' function

By Joe Guszkowski on Apr. 13, 2021

Restaurants will be able to display their Instagram accounts within the app as well as post updates in users' feeds.

Technology

Umami Burger parent launches multiconcept delivery app

By Joe Guszkowski on Apr. 13, 2021

C3's Citizens Go app allows customers to order from multiple of the company's concepts, with fulfillment provided by its network of ghost kitchens.

Operations

Panera Bread quietly ends self-delivery

By Heather Lalley on Apr. 12, 2021

The pandemic has pushed Panera Bread to quietly end its self-delivery program.

Technology

Domino’s is putting its delivery robot to work

By Jonathan Maze on Apr. 12, 2021

The chain and autonomous vehicle maker Nuro will start testing the R2 vehicle at a location in Houston this week.

Food

FreshDirect teams up with New York City restaurants to deliver chef-created food to customers' homes

By Jennifer Strailey on Apr. 08, 2021

Online grocer FreshDirect is looking to meet consumers still at home through its new partnership that brings restaurant cuisine from Carbone, Nom Wah and Milk Bar straight to the shopper's door.

Operations

Bennigan's puts virtual kitchens in hotels as growth strategy evolves

By Joe Guszkowski on Apr. 07, 2021

The casual-dining franchise has licensed its On The Fly offshoot to two hotels in Iowa and has plans for more.

Operations

Why Smokey Bones revamped its virtual burger brand

By Joe Guszkowski on Apr. 06, 2021

It's hoping the new-look Burger Experience will stand out with simpler builds and a lower price point.

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