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Financing

Muscle Maker Grill faces lawsuits over closed locations

 By Jonathan Maze on Aug. 27, 2018

The fast-casual health food franchise has been closing restaurants since its failed IPO.

Financing

John Schnatter says he recommended Papa John’s CEO be fired in June

 By Jonathan Maze on Aug. 27, 2018

The chain’s founder told franchisees that there is “detailed evidence of sexual misconduct” by the company’s top executives.

Marketing

Buffalo Wild Wings adds a CMO in latest rebuilding move

By Peter Romeo on Aug. 27, 2018

The new position will be filled by another veteran of the hotel industry, Seth Freeman.

Marketing

Has Olive Garden’s Pasta Pass lost its allure?

By Peter Romeo, Heather Lalley and Benita Gingerella on Aug. 24, 2018

For the first time in the four years the deal has been offered, we easily managed to score two passes.

Operations

How transparent should menus be? CSPI sues Jamba Juice to find out

By Peter Romeo on Aug. 24, 2018

The watchdog group has filed a class action against the chain, alleging it doesn’t disclose enough about what’s in its smoothies.

Financing

Papa John’s making a push to improve its diversity

By Jonathan Maze on Aug. 24, 2018

The embattled pizza chain wants a more diverse executive team and plans a minority-owned franchise development program.

Operations

Restaurant chains embrace tiered loyalty programs

By Heather Lalley on Aug. 24, 2018

Operators seek to boost visits and drive check averages by adding complexity to consumer rewards.

Technology

Cheddar’s security breach exposes 567,000 customers to data theft

By Peter Romeo on Aug. 23, 2018

Thieves hacked into a POS system that has since been replaced, the chain’s parent company, Darden Restaurants, said.

Operations

Want to buy a restaurant? Here's how to measure its value

By Jonathan Deutsch, Ph.D. on Aug. 23, 2018

Here are some questions prospective buyers should ask when considering an investment in a leased space, Advice Guy says.

Workforce

Starbucks tests program allowing employees to split time at nonprofit orgs

By Heather Lalley on Aug. 23, 2018

The Starbucks Service Fellows program seeks to boost recruitment and retention through social responsibility.

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