Operations

New restaurant equipment and back-of-the-house technology

Should you charge COVID-positive guests a fee for missing their reservation?

By Jonathan Deutsch, Ph.D. on Aug. 19, 2022

If you’ve instituted a cancellation fee, standing by your policy in this instance could do some long-term damage, Advice Guy says.

Operations

Restaurants say operating conditions are worsening

By Jonathan Maze on Aug. 18, 2022

Nearly 90% of operators told the National Restaurant Association that costs are higher than 2019 and many operators say they are unable to repay pandemic loans.

Operations

NYC airs plans for dealing with the sidewalk sheds that sprouted mid-pandemic

By Peter Romeo on Aug. 18, 2022

Abandoned structures are being torn down while patently illegal facilities field ultimatums from the city.

Premium

Operations

Movement to ban gas cooking puts the heat on restaurants

By Peter Romeo on Aug. 17, 2022

Cities have quietly banned the use of gas stoves. Washington D.C. is the latest to push for all-electric kitchens and Boston may be next.

Operations

Here’s a look at Wendy’s new, technology-fueled prototype

By Jonathan Maze on Aug. 17, 2022

The burger chain said new "Global Next Gen" restaurants will feature an optimized layout that better integrates technology and includes mobile order pickup and delivery windows.

Operations

Veggie Grill launches delivery-only vegan brand

By Joe Guszkowski on Aug. 11, 2022

Vegan Bowls for All is the chain's second virtual concept and fourth brand overall. It debuted in 29 restaurants Thursday.

Operations

With reusable container programs, foodservice operators find both successes and snags

By Reyna Estrada on Aug. 11, 2022

Reusable container programs bring upsides and obstacles as sustainability efforts are renewed post-pandemic.

Operations

Pizza Hut and Dairy Farmers of America to launch sustainability project

By Reyna Estrada on Aug. 11, 2022

Pizza Hut and its parent company Yum Brands are partnering with Dairy Farmers of America (DFA) to launch a sustainability initiative aimed to help participating farmers reduce their greenhouse gas emi...

Operations