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Workforce

The tip credit could become a victim of new political realities

 By Peter Romeo on Mar. 21, 2023

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

Workforce

Restaurants and bars near a full job recovery

By Jonathan Maze on Mar. 10, 2023

Food services and drinking places added nearly 70,000 jobs in February, according to new federal data. They are now 100,000 jobs short of pre-pandemic levels.

Workforce

My workers are giving out too many comp items. Should I fire them?

By Jonathan Deutsch, Ph.D. on Mar. 10, 2023

Advice Guy: While you may be justified in disciplining your employees, their overzealous comping could point to bigger problems in your systems, management and oversight.

Workforce

Starbucks' Howard Schultz agrees to testify before a Senate committee

By Peter Romeo on Mar. 07, 2023

Facing a possible subpoena, the CEO accepted a pointed invitation to appear before the Health, Education, Labor and Pensions Committee, which is chaired by Bernie Sanders.

Workforce

NYC scales back proposed wage hike for delivery workers

By Joe Guszkowski on Mar. 07, 2023

Third-party couriers now stand to earn $19.96 an hour by 2025, nearly $4 less than what was originally proposed.

Workforce

US Foods tries weekend deliveries

By Peter Romeo on Mar. 07, 2023

Deliveries have been added on Saturdays and Sundays to provide more scheduling flexibility to employees, but customers have discovered a labor benefit as well.

Workforce

Here are better ways for servers to address customers

By Jonathan Deutsch, Ph.D. on Mar. 03, 2023

Advice Guy: As restaurants struggle with staffing, some servers might not receive hospitality training, resulting in insensitive or annoying language that can also inhibit sales.

Workforce

Bernie Sanders moves to subpoena Howard Schultz

By Peter Romeo on Mar. 01, 2023

The pro-labor senator says he's tired of being ignored by the Starbucks interim CEO and wants an accounting of the chain's response to a unionization drive.

Workforce

A major crackdown on child-labor violations is coming, White House says

By Peter Romeo on Mar. 01, 2023

The effort will extend to beefing up enforcement staffs, increasing penalties and having federal agencies work up a national plan, the administration said.

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