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Operations

New restaurant equipment and back-of-the-house technology
Operations

How Atlas Restaurant Group put Baltimore on the culinary map

 By Lisa Jennings on Aug. 01, 2023

Over a decade, this group has grown from one to 34 concepts, and counting. Now Atlas is taking some of its restaurants to new markets around the country. The opportunities just keep coming.

Operations

Nearly half of consumers will skip a place that has no drive-thru, study finds

 By Peter Romeo on Jul. 31, 2023

New research also shows that fans wish drive-thrus were open longer.

Operations

A look inside Chick-fil-A's planned new prototypes

By Jonathan Maze on Jul. 28, 2023

The chicken-sandwich chain plans to open two new prototypes targeted at takeout customers, including one of them with a four-lane drive-thru under a second-story kitchen.

Operations

Sweetgreen makes progress toward profitability

By Lisa Jennings on Jul. 28, 2023

Innovations like the fully automated restaurant and Sweetpass loyalty program are showing early signs of bottom-line results.

Operations

Sweetgreen to bring reward program to in-restaurant guests

By Lisa Jennings on Jul. 28, 2023

So far, the two-tiered loyalty program has been digital only. In the next few months, the loyalty perks will also apply for in-store purchases.

Operations

PFG buys Orion Food Systems, strengthening its foodservice presence in c-stores

By Peter Romeo on Jul. 27, 2023

Orion provides branded prepared foods, including breakfast items and pizza, to about 1,500 c-stores.

Operations

Sustainability is ingrained into the DNA of Hannah's Bretzel

By Reyna Estrada on Jul. 26, 2023

The Chicago based concept is centered around German pretzel bread and a sustainable approach to business.

Operations

Chipotle is putting more workers on the front line to speed service

By Lisa Jennings on Jul. 26, 2023

The fast-casual burrito chain is working to find the right balance between its customer-facing and digital makelines as it works to improve throughput in the restaurants.

Operations

The crazy, complicated story behind the collapse of Taps Fish House

By Lisa Jennings on Jul. 25, 2023

In an ongoing saga, a Southern California restaurant group was brought to an end in a tangle of lawsuits, family disputes over money, bankruptcies, bitter accusations and finger pointing.

Operations

Black Angus looks to boost delivery by eating the fee

By Joe Guszkowski on Jul. 25, 2023

The 32-unit steakhouse chain is waiving delivery fees for customers that order direct, choosing to absorb the considerable cost itself.

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