Consumer Trends

Customer nightmares: Drive-thru dozing, wrong sort of call-in orders

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Courtney Storer is the culinary producer who taught the actors knife skills and brought an unexpected authenticity to the restaurant drama.

Consumers may be getting their food to-go more often, but they still demand music and free Wi-Fi. They also want their restaurants to be innovative, sustainable and provide good value.

With 80% of small food launches failing, Johnson & Wales University experts outline how to navigate the complex process during a session at the National Restaurant Association Show.

The Bottom Line: We had a lot of conversations during the first two days of the country’s biggest restaurant exhibition in Chicago. Here’s what we’ve been hearing.