Consumer Trends

Customer nightmares: Drive-thru dozing, wrong sort of call-in orders


Kern will focus on efforts to improve customer service and marketing for the owner of Logan's Roadhouse.

As pressure grows on franchisees, companies might find it better to keep some locations for themselves, says RB’s The Bottom Line.

The new prototype features new entertainment tech, including the capability for onsite gaming contests, as well as an intensified focus on sports viewing.

A 23,000-square-foot Reserve Roastery, the second in the U.S., just opened in New York City.