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Technology

The latest news and trends in restaurant technology
Technology

Starbucks sets out to redefine restaurant tech (again)

 By Joe Guszkowski on Sep. 12, 2024

Tech Check: The coffee chain was a pioneer in hospitality and then digital ordering. Under CEO Brian Niccol, it must prove the two can coexist.

Technology

3 things to look forward to at this year's FSTEC conference

 By Joe Guszkowski on Sep. 11, 2024

Tech Check: The annual tech show will look to the future while also addressing the challenges of the present. And it saves the best stuff for last.

Technology

Tech startup Ansa wants to democratize the digital wallet

By Joe Guszkowski on Sep. 10, 2024

The company is bringing technology pioneered by Starbucks to smaller operations, allowing them to streamline payments while reducing swipe fees.

Technology

Consumers have mixed feelings about AI in restaurants

By Joe Guszkowski on Sep. 04, 2024

Not everyone is convinced the technology is necessary, and many give it little margin for error, according to a new survey.

Technology

Yelp sues Google, alleging that it manipulates search results

By Joe Guszkowski on Aug. 29, 2024

The restaurant review site claimed that Google gives preference to its own content even when it’s of lower quality.

Technology

Tech startup Juicer ends dynamic pricing product

By Joe Guszkowski on Aug. 27, 2024

The company said demand for its technology took a hit after Wendy’s “surge pricing” backlash earlier this year. It is shifting its focus to pricing intelligence.

Technology

Dynamic pricing is a case of right place, wrong time

By Joe Guszkowski on Aug. 27, 2024

Tech Check: Consumers are too on edge right now for restaurants to mess with pricing. It’s a shame, because the industry could use the boost.

Technology

DoorDash takes new step to crack down on delivery fraud

By Joe Guszkowski on Aug. 26, 2024

Some customers will have to show their courier a four-digit code to confirm they received their order.

Technology

In third-party delivery wars, consumers come out on top

By Joe Guszkowski on Aug. 21, 2024

Tech Check: Delivery apps have been showering customers with promotions lately as they compete for supremacy. Where does that leave restaurants?

Technology

Batched delivery orders take longer, hurt food quality

By Joe Guszkowski on Aug. 20, 2024

Secret shoppers in a study from Intouch Insight were far less satisfied when their meal arrived after others were dropped off along the way—a common practice for apps like DoorDash, Uber Eats and Grubhub.

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