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Technology

The latest news and trends in restaurant technology
Technology

Bridging the broadcast gap: How EverPass Media is expanding offerings for bars and restaurants

 Sponsored content from our partner EverPass Media on Sep. 27, 2023

For commercial entities, navigating these changes isn’t just about offering more; it’s about clarity, legality and ensuring fans can enjoy their favorite sports in their favorite spots.

Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

 By Joe Guszkowski on Sep. 22, 2023

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Technology

Uber Eats is adding an AI chatbot to help people find restaurants

By Joe Guszkowski on Sep. 20, 2023

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

Technology

Why restaurants should keep an eye on Instacart

By Joe Guszkowski on Sep. 19, 2023

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Technology

Delivery apps' lawsuit against NYC fee cap is allowed to proceed

By Joe Guszkowski on Sep. 19, 2023

A judge ruled that DoorDash, Uber Eats and Grubhub have “adequately stated a claim” that the city's limit on what they charge restaurants is unconstitutional.

Technology

Don't give computers the keys to your restaurant, FSTEC attendees are warned

By Peter Romeo on Sep. 18, 2023

During a Technomic report on the state of technology, attendees were advised to factor human intervention into their contingency plans.

Technology

To convince franchisees to adopt new technology, think like a marketer

By Jonathan Maze on Sep. 18, 2023

At FSTEC, franchisors say getting system buy-in on tech means making them part of the decision process. But sometimes you have to say no to new tech, too.

Technology

IT gets a glow-up and 5 more takeaways from the FSTEC conference

By Joe Guszkowski on Sep. 18, 2023

Tech is becoming the most crucial department in the modern restaurant C-suite. But with great power comes great responsibility.

Technology

Kitchen United to lean into retail and catering under new CEO

By Joe Guszkowski on Sep. 18, 2023

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

Technology

Technology is great, but don't forget hospitality

By Jonathan Maze on Sep. 14, 2023

While concepts are adding new digital ordering technology, robots or even AI, executives work to keep their focus on the customer.

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