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Technology

The latest news and trends in restaurant technology
Technology

Yum Brands' Joe Park on how technology lets humans be more human

 By Lisa Jennings on Sep. 19, 2024

The chief digital and technology officer for Taco Bell, KFC, Pizza Hut and Habit Burger & Grill sees a potential "snowball effect" for AI.

Technology

7 surprises about consumers and third-party delivery

 By Heather Lalley on Sep. 18, 2024

Restaurants are beating convenience stores when it comes to overall delivery satisfaction, plus more takeaways from RB’s exclusive delivery study.

Technology

6 jaw-dropping observations aired at FSTEC

By Peter Romeo on Sep. 18, 2024

Even a sophisticated AI bot might've perked up upon hearing these assertions at this week's conference.

Technology

Which restaurant delivery app is best? Consumers weigh in

By Joe Guszkowski on Sep. 18, 2024

Secret shoppers assessed DoorDash, Uber Eats and Grubhub on speed, accuracy and more. The results show a clear winner.

Technology

Delivery apps are dialing up discounts for price-conscious consumers

By Joe Guszkowski on Sep. 18, 2024

Nearly half of all orders on DoorDash, Uber Eats and Grubhub featured a discount in a recent secret shopper study. For restaurants, the tactic can be a double-edged sword.

Technology

No one goes to a restaurant for its technology

By Lisa Jennings on Sep. 18, 2024

They're coming for the great food and experience. The technology should just make that experience easier to get.

Technology

4 ways restaurant delivery can get a little better

By Joe Guszkowski on Sep. 18, 2024

Small improvements to things like quote times and order accuracy could go a long way with consumers, data shows.

Technology

Restaurant customers really like their delivery services

By Jonathan Maze on Sep. 18, 2024

An exclusive look at third-party delivery services from Intouch Insight shows high customer satisfaction with the service, even if it costs a bit more.

Technology

With new technology, it's all about generating a return

By Jonathan Maze on Sep. 18, 2024

Restaurants are adding more and more technology in the post-pandemic environment. But it’s not just about making operations fancier. Operators want a return on their investment.

Technology

What's a CISO? The new IT job coming to restaurants

By Joe Guszkowski on Sep. 17, 2024

Chief information security officers are common at large companies, but not so much in restaurants. That is starting to change as cyberattacks become a bigger threat.

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