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Technology

The latest news and trends in restaurant technology
Technology

FTC proposes a crackdown on third-party delivery charges

 By Joe Guszkowski on Apr. 17, 2026

The consumer watchdog is concerned that price markups and hidden fees on apps like DoorDash and Uber Eats are misleading customers.

Technology

ChatGPT can now help you pick your Starbucks drink

 By Jonathan Maze on Apr. 15, 2026

The coffee shop giant is testing an app through the AI program that can help pick your drink or customization based on your mood, craving, the weather or the outfit you’re wearing that morning.

Technology

Ex-Starbucks staffers launch an AI analyst you can email

By Joe Guszkowski on Apr. 13, 2026

Tech Check: Quantiiv’s first product is ROGER, a bot designed to help restaurants make data-driven decisions. For one customer, “he’s literally replaced having a data analyst.”

Technology

In search of the perfect delivery, some restaurants look to the skies

By Joe Guszkowski on Apr. 10, 2026

Chains like Dave’s Hot Chicken and Chipotle see major potential in drone delivery. The service still has a long way to go, but looser regulations could soon open the floodgates.

Technology

Food delivery turns the K-shaped economy on its head

By Joe Guszkowski on Apr. 06, 2026

Tech Check: Data shows that lower-income consumers are ordering the most delivery, even as they pull back from restaurants overall. Here’s why that might be, and what it means for operators.

Technology

California city presses pause on food delivery robots

By Joe Guszkowski on Apr. 03, 2026

Glendale officials passed a moratorium on the sidewalk rovers until they can learn more about who is operating them and how they’re impacting the community.

Technology

Shake Shack unveils tech strategy to support its ambitious growth

By Lisa Jennings on Apr. 01, 2026

CEO Rob Lynch wants to grow the fast-casual chain to more than 1,500 units domestically. The new Project Catalyst sets the stage with new POS and KDS systems, as well as tapping data and AI to improve operations.

Technology

The making of a drive-thru record

By Joe Guszkowski on Mar. 31, 2026

Tech Check: Almost 25 years ago, a McDonald’s in Cheyenne, Wyoming, served more than 400 cars in a single hour, thanks to a singular obsession and some innovative technology.

Technology

DoorDash invests in EV startup with plans to automate more deliveries

By Joe Guszkowski on Mar. 31, 2026

The company is partnering with Also, a maker of electric bikes, to develop autonomous delivery technology over the next several years.

Technology

Bilt wants to solve the loyalty problem for independent restaurants

By Lisa Jennings on Mar. 27, 2026

This unusual loyalty program allows members to earn points by paying their rent or mortgage. It also has a concierge system that drives traffic to restaurants, and aims to seamlessly manage the guest experience.

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