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Biography

Joe Guszkowski

Senior Editor

 Contact Joe

Joe Guszkowski is a senior editor with Restaurant Business covering technology. When he’s not busy writing about QR codes and burger-flipping robots, he can probably be found reading, watching basketball or hanging out with his cat. He lives in Chicago.

Articles by
Joe Guszkowski

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Technology

Why Newk’s Eatery is using robots to answer the phone

Its restaurants were struggling to handle the volume, so the chain turned to AI for help.

Consumer Trends

Americans say they’re ordering less delivery

Consumers say inflation is causing them to cut back, according to a survey by Personal Capital. But other measures show demand has been steady.

Sullivan was the longtime top chef at California Pizza Kitchen, where he worked with Red Robin CEO G.J. Hart.

Off-premise sales are up 81% compared to before pandemic, and they are highly incremental, executives said.

With sales (and prices) on the rise, the chain is turning its attention to traffic by promoting a $10.99 meal deal.

The order-integration provider said the deal will bring tech used by big chains to small restaurants.

It’s the first of five combo locations slated for the Middle East as co-branding continues its comeback.

The startup founded by three college friends says it can replicate the work of famous chefs, expanding access to one-of-a-kind meals.

The steak chain's longtime Manhattan outpost has been hurt by the slow return of office workers.

Good Times Restaurants now owns all of the 41-unit burger bar’s traditional locations.

Tech Check: AI sensation ChatGPT says workers need not fear its kind. But it may be underestimating restaurants’ labor woes.

Fridays is the latest full-service chain to add a bargain offer amid fears that inflation-weary customers are trading down.

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