Joe Guszkowski

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Consumers are venting about menu prices, but not always acting on it

People are increasingly noting higher prices in their Yelp reviews, but they’re also continuing to search for more expensive options, Yelp found.

Technology

Chili’s workers find robots to be a helpful addition

The chain is bringing Rita the Robot to 51 more locations after tests showed employees are making good use of her.

Operations

What Cracker Barrel has learned from its first ghost kitchen

The delivery-only outlet in Hollywood marked uncharted territory for the 53-year-old brand, but it's well on its way to opening more.

Technology

Tech roundup: Virtual brands look to fill plant-based niche

They're moving quickly to grab space in the growing segment. Also, Toast now has a POS for fast-food places and PopChew launches a virtual brand tied to Snapchat.

Premium

Operations

How IHOP came up with its virtual brands

Unlike sister concept Applebee's, the pancake chain looked outside the organization for help developing Thrilled Cheese and Super Mega Dilla.

Financing

Why the restaurant IPO market is poised to heat up again

Market volatility has had a chilling effect on offerings this year. But things are starting to settle down, and at least seven chains are waiting to pounce, said Damon Chandik of Piper Sandler.

Technology

Tech roundup: Ghost kitchens get their own fintech startup

Ghost Financial is offering loans and credit cards for ghost kitchen operators, raising questions about the sector’s financial stability. Also, a hiring app raises $7 million, DoorDash courts college students and more.

Financing