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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 5
Technology

Here's what restaurants want out of their tech suppliers

Data and reporting are top priorities, while AI is an afterthought, according to new research from Olive Technologies.

Technology

Taco John's is putting AI voicebots in the drive-thru

The Mexican fast-food chain plans to bring Presto Voice technology to more restaurants after it improved speed and ticket size at a test location.

Financing

Red Lobster could close more than 100 additional restaurants if it can't renegotiate leases

The 570-unit seafood chain already closed nearly 100 locations before filing for bankruptcy in May. But it may have to close others if it can't get better terms on lease payments.

Emerging Brands

Scott Taylor hits the ground running as CEO of Cherry Bounce Hospitality

The industry veteran with a knack for scaling full-service brands is bringing his expertise to three Southeastern mainstays and is on the hunt for more.

Technology

Big restaurant chains are tech laggards no more

Things like mobile ordering and digital loyalty programs are now table stakes for brands at the top of the Top 500. So what will separate the truly high-tech from the rest?

Operations

Red Robin says its turnaround efforts are working

Better operations and food are helping the burger chain win back guests. Now it’s focusing on marketing, including a new loyalty program.

Technology

Amazon now offers Grubhub delivery on its website and app

The new feature is part of an expanding relationship between the two companies that also includes a free Grubhub+ subscription for Prime members.

Operations

Former Walk-On's exec Scott Taylor named CEO of new restaurant group

Cherry Bounce Hospitality will house three of Hargett Hunter's full-service restaurant holdings, including Trudy's Tex-Mex and Cajun Steamer, with more to come.

Emerging Brands

Fuzzy's Taco Shop to open 40 restaurants in Arizona and Texas

The development agreements represent a return to unit growth for the fast-casual Mexican chain under new owner Dine Brands, the parent of Applebee's and IHOP.

Operations

How Red Lobster plans to get back on its feet

As it heads for bankruptcy and a probable sale, the seafood restaurant chain laid out a turnaround strategy that includes tech upgrades and more “sensible” menu promotions.

Technology

This little-known iPhone feature could change restaurant ordering

Tech Check: Almost every customer has a POS in their pocket. Can mini mobile apps get them to actually use it?

Technology

9 tech tidbits from the National Restaurant Show

RB’s technology reporter empties his notebook after a busy few days in Chicago, where restaurants showed they're hungrier than ever for tech.

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