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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 5
Consumer Trends

Consumers are venting about menu prices, but not always acting on it

People are increasingly noting higher prices in their Yelp reviews, but they’re also continuing to search for more expensive options, Yelp found.

Technology

Chili’s workers find robots to be a helpful addition

The chain is bringing Rita the Robot to 51 more locations after tests showed employees are making good use of her.

The delivery-only outlet in Hollywood marked uncharted territory for the 53-year-old brand, but it's well on its way to opening more.

They're moving quickly to grab space in the growing segment. Also, Toast now has a POS for fast-food places and PopChew launches a virtual brand tied to Snapchat.

Unlike sister concept Applebee's, the pancake chain looked outside the organization for help developing Thrilled Cheese and Super Mega Dilla.

Market volatility has had a chilling effect on offerings this year. But things are starting to settle down, and at least seven chains are waiting to pounce, said Damon Chandik of Piper Sandler.

Ghost Financial is offering loans and credit cards for ghost kitchen operators, raising questions about the sector’s financial stability. Also, a hiring app raises $7 million, DoorDash courts college students and more.

The intense process has not been without its challenges. But it has also reaped benefits for both chains, their CEOs said.

The company working to digitize the supply chain completed its second $100 million fundraise in 10 months.

The fast-casual chain is using software from the maker of Flippy to monitor the coffee station so workers don’t have to.

Chains that sold steak or an experience did well, but the segment as a whole has shrunk over the past two years.

Miller led improvements at the chain during more than a decade at the helm. A search for his replacement is underway.

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