Joe Guszkowski
Senior Editor
Articles by
Joe Guszkowski
Page 4Operations
Chili's to put It's Just Wings on in-restaurant menus
The virtual wing brand will get a physical presence at the bar and in the dining room as the chain looks to boost traffic.
Technology
Drive-thru voice bots would like a word
Despite some early challenges, chains like White Castle and Checkers believe AI order-takers are ready for prime time. Widespread adoption could be "a matter of when, not if."