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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Emerging Brands

Craveworthy Brands opens a food hall in Chicago

The owner of Budlong Southern Chicken and a dozen other brands is the new operator of Hayden Hall, a downtown food hall that closed during the pandemic.

Operations

These restaurant chains saw the most 'organic' growth last year

Take a look at the Top 500 brands that did the best regardless of new unit openings. Some of the results may surprise you.

Technology

AI in the drive-thru is only a matter of time

Tech Check: McDonald’s recent setback aside, the technology is on track to become a standard feature of fast food. The benefits are just too good to ignore.

Operations

Red Lobster's decline creates an opportunity in seafood

As the market leader closes restaurants across the country, innovative upstarts, steakhouses and even grocers could be in line to benefit. But can anyone unseat the king?

Technology

Cinnaholic sues POS provider Revel over 'debilitating' outages

The Atlanta-based cinnamon roll chain alleged that the tech provider knew about the flaws because other restaurants have had the same problems.

Technology

Local Kitchens raises $40M to open more high-tech food halls

The 12-unit multi-brand restaurant chain plans to expand into Southern California with its enlightened take on the ghost kitchen model.

Operations

Hooters closes some struggling restaurants, citing a difficult market

The sports bar chain abruptly shut its doors in parts of Texas, Florida, Kentucky and Virginia. A local media outlet put the total number of closures at 40.

Technology

NYC bill would allow third-party delivery commissions of up to 43%

Delivery apps said the expanded fees would allow restaurants to opt in to additional marketing services. A restaurant group called it a “pay to play” scheme.

Technology

Customer feedback startup Ovation raises $2M

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.

Technology

American Express is acquiring Tock from Squarespace for $400M

The deal solidifies Amex as a major player in restaurant reservations and will unlock more perks for cardholders.

Leadership

LongHorn Steakhouse promotes Laura Williamson to president

The former head of finance replaces Todd Burrowes, who is now president of business development for parent Darden Restaurants. It was part of a flurry of leadership changes at the company.

Operations

Lower-income consumers remain a problem for Olive Garden

The Italian restaurant chain said it’s keeping prices low and doing more to promote value, including its bottomless breadsticks. But it refuses to jump on the discounting bandwagon to drive traffic.

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