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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Emerging Brands

Buffalo Wild Wings has big plans for small-scale spinoff BWW Go

The full-service chicken wing chain this week opened its 100th Go location and has franchisee commitments to open nearly 600 more of the takeout-focused restaurants.

Marketing

What makes a restaurant loyalty program stick?

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Technology

Back-office tech supplier Restaurant365 acquires ExpandShare training system

ExpandShare is designed to simplify and digitize restaurant employee training with readymade modules and a mobile app.

Technology

Dynamic pricing startup Juicer raises $5.3M

The company uses AI and historical sales data to adjust restaurants' menu prices in real time.

Technology

California bill would force delivery apps to disclose what restaurants pay

Customers would be able to see the commissions that DoorDash, Uber Eats and Grubhub charge to restaurants. Opponents say it would also expose that data to competitors.

Technology

Kiosk ordering provider Bite raises $9M as kiosks hit 'inflection point'

Restaurant interest in the technology is growing as labor costs rise. Bite said the fundraise will help it meet the demand.

Leadership

Outback Steakhouse parent Bloomin' Brands promotes Michael Healy to CFO

The longtime Bloomin’ official was most recently the company’s head of global business development. He replaces Chris Meyer, who is retiring.

Technology

Restaurants say they're bearing the brunt of delivery chargebacks

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Financing

How Red Lobster got in over its head

Leadership problems, a tough economy and all-you-can eat shrimp have brought the nation's biggest full-service seafood chain to the brink of rock bottom.

Technology

ASAP delivery service files for Chapter 7 bankruptcy

The small company formerly known as Waitr ended its operations Tuesday. It had been struggling to compete with larger delivery players for years.

Technology

Restaurant tech M&A is heating up again

Technology firms are consolidating as they look to offer restaurants more features in one box. Here are six deals from Q1.

Technology

Here's where Gen Z wants restaurants to spend their tech dollars

Mobile ordering, paid reservations and, yes, dynamic pricing, are in demand among younger diners, according to a new report from the National Restaurant Association.

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