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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Technology

Olo COO Nithya Das to step down

Das, who is also the tech company’s chief legal officer and corporate secretary, will leave at the end of March. Her replacement was not named.

Operations

14 years after disappearing, Steak and Ale is set to return

For its second act, the casual-dining pioneer will revive many of its signature elements while adding some new tricks.

The former Wieden+Kennedy director will take on the newly created role as Chili’s ramps up its marketing efforts.

Tech Check: Marc Lore's delivery startup is ditching vans for ghost kitchens. It may have stumbled into a winning concept.

The chain is investing in a new POS system and QR code-based ordering, which it believes will enhance service while also helping staff.

More acquisitions, slowing food costs, omnichannel business models and evolving loyalty programs all featured prominently in operators’ presentations during the three-day event in Orlando.

The 600-unit Mexican chain said the technology from Presto has exceeded expectations. It’s another step forward for restaurant automation.

Darden Restaurants signaled its interest in adding a 10th concept. It most recently acquired Cheddar’s Scratch Kitchen in 2017.

The flat-top grills are expected to improve the chain’s burgers. They’re part of a five-point “north star” developed by new CEO G.J. Hart.

She had been with the chain since 1998. VP of Finance Keith Humpich will take over while the company looks for a permanent replacement.

The outgoing president helped the chain reclaim its identity as well as its status as a premier casual-dining brand.

Cywinski oversaw a strong period at the casual-dining giant since joining in 2017. He’ll be replaced by Tony Marolejo, president of international and global development for Applebee’s parent Dine Brands.

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