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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Operations

Olive Garden owner says customers are 'resilient' but 'more selective'

Some are opting for less-expensive wines and entrees, executives said during a wide-ranging earnings call that also touched on student loans, California’s wage bill and Ozempic.

Technology

Uber Eats is adding an AI chatbot to help people find restaurants

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

Technology

Delivery apps' lawsuit against NYC fee cap is allowed to proceed

A judge ruled that DoorDash, Uber Eats and Grubhub have “adequately stated a claim” that the city's limit on what they charge restaurants is unconstitutional.

Technology

Why restaurants should keep an eye on Instacart

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Technology

Kitchen United to lean into retail and catering under new CEO

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

Technology

IT gets a glow-up and 5 more takeaways from the FSTEC conference

Tech is becoming the most crucial department in the modern restaurant C-suite. But with great power comes great responsibility.

Technology

At FSTEC, AI takes center stage

The technology has been the talk of the conference. But many operators are still searching for the best applications, and some worry it could hurt the dining experience.

Technology

4 questions we'll be asking at this year's FSTEC conference

Tech Check: Restaurants’ war on inflation has intensified over the past year. Can tech provide answers?

Operations

Beef inflation pushes average burger price close to $16

The price of a burger rose about 2% from November to June as beef prices remained stubbornly high, according to data from Toast.

Leadership

Bloomin' activist Starboard Value taps ex-Darden COO Dave George as advisor

The operations specialist will help Starboard’s push to shake things up at Bloomin’.

Technology

Square outage disrupts business for restaurants nationwide

The issue began Thursday and prevented operators from accepting payments for hours. Square said it was the result of a software update and that there was no evidence of a cyberattack.

Technology

CloudKitchens won't succeed until its restaurants do

Tech Check: As the ghost kitchen company expanded, it treated operators as expendable. It's now reportedly cutting staff and closing locations. The two problems are related.

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