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Biography

Joe Guszkowski

Senior Editor

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Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Articles by
Joe Guszkowski

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Technology

This restaurant tech company just raised $3M from its own customers

Tech Check: Nearly a dozen operators invested in Ovation, a customer feedback specialist. Could it be a new blueprint for tech funding?

Financing

Why Red Lobster may close more restaurants

The Week in Restaurants: This week’s episode of the weekly restaurant news discussion podcast looks at Red Lobster, McDonald’s earnings and the Fat Brands bankruptcy.

Technology

Tech giant Toast is coming for the drive-thru

One out of every five small restaurants uses Toast, and now the company is targeting fast-food chains with the launch of its first drive-thru product this year.

Technology

Restaurants want to give customers more tech

Six in 10 operators plan to invest in tech that will improve the customer experience, according to a National Restaurant Association survey. Customers may have other priorities.

Leadership

Portillo's names Brett Patterson as new CEO

Patterson, a full-service dining veteran, replaces interim chief Michael Miles at the fast-casual hot dog chain that is going through a reset.

Financing

Red Lobster could close more restaurants, CEO says

The casual-dining seafood chain is reviewing its footprint and could shed dozens of locations as it works to rebound from its 2024 bankruptcy, the Wall Street Journal reported.

Financing

Chipotle works to correct misleading reports about pricing

The fast-casual burrito chain is not raising prices because of wealthier diners, the company said, but it does plan to focus more on those customers.

Marketing

Restaurants go big, and weird, with Valentine's Day marketing

While the holiday has always invited creative promotions, some brands are upping the ante this year. It has produced a few odd couples, like Red Lobster and Vaseline.

Technology

Wonder acquires fast casual Blue Ribbon Fried Chicken

The popular New York City spot is Wonder’s first restaurant acquisition, and there could be more to come as the food hall/delivery company looks to accelerate its growth.

Technology

Why food delivery's unbelievable growth will continue

Tech Check: For some consumers, delivery has become something they can't live without. Now delivery apps are working to make themselves even more indispensable.

Technology

Why a Dunkin' franchisee is using AI to count its doughnuts

Tennessee-based Bluemont Group was throwing away millions of dollars' worth of unsold doughnuts a year. Enter Do’Cast, an AI camera system that is helping it match supply with demand.

Technology

Fogo de Chão launches AI phone system with a familiar voice

The Brazilian steakhouse chain tapped “brand matriarch” Selma Oliveira to lend her identity to the AI answering system, which is designed to take some pressure off employees.

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