Whether consumers dine in or—as is becoming increasingly common—eat their food on their couch, in their car or under a tree at the park, this much is true: The restaurant industry remains a hospitality business. And service can make or break an otherwise exceptional dining experience. Here’s an in-depth look at the restaurant chains consumers say are excelling in service and hospitality plus convenience and takeout, as well as value, unit appearance and food and beverage quality. Editor's note: This package was prepared and completed before the coronavirus pandemic led to the widespread closure of dine-in service and changed the industry.

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