Photograph courtesy of Panera
Panera Bread remains a consumer favorite in its category as it continues to innovate its menu and ramp up convenience. The chain plans to add a new, plant-based menu item to every category by the end of 2021. And it has expanded the reach of its online ordering network, allowing customers who use a variety of third-party services to request delivery via a Panera employee.
| Bakery/Cafe | Service & Hospitality | Unit Appearance & Ambiance | Food & Beverage | Convenience & Takeout | Value | Overall Score |
|---|---|---|---|---|---|---|
| Panera Bread | 63.5% | 52.4% | 56.0% | 60.4% | 45.4% | 54.7% |
| Corner Bakery Cafe | 61.0% | 48.5% | 50.9% | 58.9% | 42.0% | 50.9% |
| Einstein Bros. Bagels | 61.7% | 46.0% | 49.4% | 58.0% | 41.4% | 49.7% |
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.
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