Panera Bread remains a consumer favorite in its category as it continues to innovate its menu and ramp up convenience. The chain plans to add a new, plant-based menu item to every category by the end of 2021. And it has expanded the reach of its online ordering network, allowing customers who use a variety of third-party services to request delivery via a Panera employee.
|Bakery/Cafe||Service & Hospitality||Unit Appearance & Ambiance||Food & Beverage||Convenience & Takeout||Value||Overall Score|
|Corner Bakery Cafe||61.0%||48.5%||50.9%||58.9%||42.0%||50.9%|
|Einstein Bros. Bagels||61.7%||46.0%||49.4%||58.0%||41.4%||49.7%|
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.