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Biography

Heather Lalley

Editor, Foodservice Group

 Contact Heather

Heather Lalley is an editor with Winsight's Foodservice Group, covering emerging restaurant concepts for Restaurant Business magazine and RB Online. She also works with Winsight's sister company Technomic to produce research-based reports on emerging restaurants and chains.

Heather spent nearly a decade as a reporter for the daily newspaper in Spokane, Wash. She is the author of "The Chicago Homegrown Cookbook," about chefs who work with area farmers. She holds a journalism degree from Northwestern University and is a graduate of the two-year baking and pastry program at Washburne Culinary Institute in Chicago.

She is the mother of two children and rarely passes up a chance to eat tater tots.

Articles by
Heather Lalley

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Leadership

Chicken Salad Chick shakes up its C-suite

The growing fast-casual brand elevates several current leaders.

Operations

Chicago restaurant operators again hit by looting

Already dealing with the pandemic and previous civil unrest, the city’s restaurants are facing a new challenge.

Marketing

Chipotle teams up with skateboarder Tony Hawk on esports promo

Customers can purchase the Tony Hawk Burrito and get access to the boarder's new video game.

Operations

How will the pandemic reshape urban fast-casual concepts?

With fewer downtown office workers, many fast-casual chains are eyeing suburban locations or rethinking their business models entirely.

Operations

Noodles looks to smaller stores, drive-thru pick-up lanes to lift it through the pandemic

The fast-casual reported a same-store sales decline of nearly 31% during Q2.

Operations

Pollo Tropical and Taco Cabana stock surges as sales improve

With dining rooms closed, same-store sales are down in the teens at both brands in July.

Operations

Survey: One-third of independents say they won’t make it through October

Mounting debt and operational uncertainty are creating a bleak future for mom and pops, according to a survey from the James Beard Foundation and the Independent Restaurant Coalition.

Technology

Potbelly stock surges on news that it’s back from the brink

The fast-casual sandwich chain said it has resolved issues that caused it to send out a going concern warning in May.

Marketing

Panera debuts an at-home summer camp for cooped-up families

The fast-casual chain joins Shake Shack in offering seasonal fun while building brand awareness for kids and parents during the pandemic.

Operations

Even as they await a new round of federal aid, independent restaurants continue to shut their doors

Independent restaurants, many of which have won awards and operated for decades, are closing due to the impacts of the pandemic.

Operations

What happens to outdoor dining in fall and winter?

Restaurants that pivoted to outside operations amid the pandemic are wrestling with how to keep things rolling through cold, snow and more.

Operations

El Pollo Loco turns to drive-thru improvements to boost traffic

The fast-casual chicken chain is plotting handheld menu offerings while also working on drive-thru speed and accuracy.

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