Heather Lalley

Editor in chief, Winsight Grocery Business

Articles by
Heather Lalley

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Starbucks rethinks its bathroom policy

In 2018, following a widely publicized racist incident in one of its stores, the coffee giant opened its restrooms to all. But interim CEO Howard Schlutz says a mental health crisis is putting that policy (and worker safety) in jeopardy.


Shake Shack frustrated by clogs in its new-restaurant pipeline

The burger chain planned to open up to 50 new units this year but has pared that down to 40 to 45 stores because of a variety of delays and slowdowns. Many will have to open in the fourth quarter.

Marketing Bites: A year after chains could hire college athletes for marketing deals, the chicken brand is launching a five-athlete council; plus more marketing news of the week.

The 33-unit fast casual known for its creative tacos will move into an office space about five times bigger than its current one later this year.

Yancey, an industry veteran, has served as vice president of franchise development at the fast-casual pizza chain since 2020.

The fast-casual operator, which recently acquired two new chains, has promoted Lauriena Borstein and John Geyerman to each oversee three concepts.

The food-and-games chain reported same-store sales growth of 10.9% over 2019, but food and beverage sales are down and so are special events.

As the lines between fast casual and fast food blur, diners are increasingly expecting quick-service convenience at more-polished limited-service chains, according to a new Technomic consumer report.

Fils, who had been with the Yum Brands’ burger concept since 2008, has also worked at Mimi’s Café and Rubio’s Restaurants.

Dallas-based Carbone’s is accusing New York’s Carbone, owned by Major Food Group, of stealing its name and causing confusion in its hometown.

Kim comes to the vegetable-focused, 30-unit chain from fitness app Aaptiv.

The wing chain, turning a viral tweet into reality, created custom sneakers with its green-and-white colors and winged logo. It’s giving them away on social media.

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