Heather Lalley
Editor in chief, Winsight Grocery Business
Articles by
Heather Lalley
Page 4Operations
Starbucks rethinks its bathroom policy
In 2018, following a widely publicized racist incident in one of its stores, the coffee giant opened its restrooms to all. But interim CEO Howard Schlutz says a mental health crisis is putting that policy (and worker safety) in jeopardy.
Operations
Shake Shack frustrated by clogs in its new-restaurant pipeline
The burger chain planned to open up to 50 new units this year but has pared that down to 40 to 45 stores because of a variety of delays and slowdowns. Many will have to open in the fourth quarter.