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Consumer Trends

Consumer trends, insights and preferences

Consumer Trends

Casual dining's traffic is nearly back to pre-pandemic levels, study finds

The sector's customer counts should top 2019 levels by the end of summer, according to the report.

Consumer Trends

Chick-fil-A tops the list of consumers' favorite chains

The latest American Customer Satisfaction Index ranks full- and limited-service chains based on guest experience.

Darden Restaurants, the segment's biggest player, doesn’t have the answer, but CEO Gene Lee admits his first assessment was off-target.

Yelp data found that interest in delivery remains at 189% of 2019 levels, even as people return to restaurants.

More than 3.7 million people used Yelp to find a seat in a restaurant last month, a new record, suggesting a major comeback for eating out.

For operators—who are already offering global dishes or who want to start doing so—another important factor to consider when creating these meals is the labor involved.

The segment's strong April is attributed to both short-term and long-term factors, with plenty of uncertainty sprinkled in.

A new survey from OpenTable and the James Beard Foundation found that consumers are prepared to return to restaurants, but they still want robust takeout and delivery options.

OpenTable data shows Mother's Day dining reservations up 64% in 2021 compared to pre-pandemic levels.

Traditional restaurant reviews were a casualty of the pandemic, but change was in the air pre-COVID. What happens next?

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