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Consumer Trends

Consumer trends, insights and preferences

Consumer Trends

Casual dining's traffic is nearly back to pre-pandemic levels, study finds

The sector's customer counts should top 2019 levels by the end of summer, according to the report.

Consumer Trends

Chick-fil-A tops the list of consumers' favorite chains

The latest American Customer Satisfaction Index ranks full- and limited-service chains based on guest experience.

Consumer Trends

Can casual chains hold onto their off-premise gains?

By Peter Romeo on Jun. 28, 2021

Darden Restaurants, the segment's biggest player, doesn’t have the answer, but CEO Gene Lee admits his first assessment was off-target.

Consumer Trends

People are dining out like it's 2019, but still ordering a lot of delivery

By Joe Guszkowski on Jun. 23, 2021

Yelp data found that interest in delivery remains at 189% of 2019 levels, even as people return to restaurants.

Consumer Trends

May was a huge month for dining in

By Joe Guszkowski on Jun. 14, 2021

More than 3.7 million people used Yelp to find a seat in a restaurant last month, a new record, suggesting a major comeback for eating out.

Consumer Trends

Deliver authentic flavor without over-stressing back-of-house staff

Sponsored content from our partner Sigma Foodservice USA on May 27, 2021

For operators—who are already offering global dishes or who want to start doing so—another important factor to consider when creating these meals is the labor involved.

Consumer Trends

Casual dining roars back, but will the upswing continue?

By Peter Romeo on May 13, 2021

The segment's strong April is attributed to both short-term and long-term factors, with plenty of uncertainty sprinkled in.

Consumer Trends

Diners are ready to go out but still want off-premise, too

By Heather Lalley on May 13, 2021

A new survey from OpenTable and the James Beard Foundation found that consumers are prepared to return to restaurants, but they still want robust takeout and delivery options.

Consumer Trends

OpenTable predicts a blockbuster Mother’s Day for restaurants

By Patricia Cobe on May 04, 2021

OpenTable data shows Mother's Day dining reservations up 64% in 2021 compared to pre-pandemic levels.

Consumer Trends

The restaurant critic’s job has changed … maybe forever

By Patricia Cobe on Apr. 24, 2021

Traditional restaurant reviews were a casualty of the pandemic, but change was in the air pre-COVID. What happens next?

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