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Consumer Trends

Consumer trends, insights and preferences

Consumer Trends

America's favorite chicken chains

Chick-fil-A earned the top score in every category versus its chicken-slinging rivals.

Consumer Trends

America's favorite Mexican chains

Full-service chain Pappasito's Cantina wowed consumers with its service and hospitality.

Consumer Trends

America's favorite seafood chains

By Heather Lalley on Feb. 28, 2020

One of consumers' favorite seafood chains, Bonefish Grill hired a new CEO last year.

Consumer Trends

Service still comes first

By Robert Byrne on Feb. 28, 2020

Sometimes too much tech takes the hospitality out of restaurants—and loses guests as a result.

Consumer Trends

America's favorite burger chains

By Heather Lalley on Feb. 28, 2020

In-N-Out gets some of the industry’s highest marks for service and hospitality.

Consumer Trends

America's favorite family-style chains

By Heather Lalley on Feb. 28, 2020

Cracker Barrel Old Country Store leads the way again.

Consumer Trends

America's favorite limited-service pizza chains

By Heather Lalley on Feb. 28, 2020

No. 1 Papa Murphy's got especially high marks for takeout and convenience

Consumer Trends

America's favorite beverage/snack chains

By Heather Lalley on Feb. 28, 2020

Tropical Smoothie Cafe took the top spot.

Consumer Trends

America's favorite full-service Italian chains

By Heather Lalley on Feb. 28, 2020

Maggiano’s Little Italy held on to the top spot.

Consumer Trends

Families are big business—don’t ignore the youngest customer

Sponsored content from our partner C3 – Creative Consumer Concepts on Feb. 19, 2020

About half of millennials now have children, and they remain big patrons of restaurants.

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