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Consumer trends, insights and preferences
Maintaining high standards at all times is a challenge for any operator. Here are the chains that lost ground.
The most-loved family-dining chains set themselves apart in service and hospitality.
Personalization will be key as demographic, cultural and behavioral shifts loom large.
Theses five chains all rated especially high in service, hospitality and convenience.
Sandwich chains account for three of the top five spots in the fast-casual category.
These chains made up the most ground with consumers surveyed by Technomic.
The top chains stood out with service and hospitality in particular.
Top chain Cheddar's Scratch Kitchen boasts the highest guest frequency of any Darden Restaurants brand.
Sometimes too much tech takes the hospitality out of restaurants—and loses guests as a result.
In-N-Out gets some of the industry’s highest marks for service and hospitality.
See the full ranking of the Top 100 concepts, which account for more than $1.8 billion in annual revenue, and learn how they are putting hospitality first.
Peter Romeo highlights the moments restaurateurs miss at their own peril