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Consumer Trends

Consumer trends, insights and preferences

Consumer Trends

Restaurant chains losing favor with consumers

Maintaining high standards at all times is a challenge for any operator. Here are the chains that lost ground.

Consumer Trends

America's favorite family-dining chains

The most-loved family-dining chains set themselves apart in service and hospitality.

Consumer Trends

The future food consumer breaks all the rules

By Kat Martin on Mar. 17, 2020

Personalization will be key as demographic, cultural and behavioral shifts loom large.

Consumer Trends

America's favorite quick-service chains

By Heather Lalley on Mar. 16, 2020

Theses five chains all rated especially high in service, hospitality and convenience.

Consumer Trends

America's favorite fast-casual chains

By Heather Lalley on Mar. 16, 2020

Sandwich chains account for three of the top five spots in the fast-casual category.

Consumer Trends

Chains gaining favor with guests

By Heather Lalley on Mar. 06, 2020

These chains made up the most ground with consumers surveyed by Technomic.

Consumer Trends

America's favorite steak chains

By Restaurant Business Staff on Mar. 05, 2020

The top chains stood out with service and hospitality in particular.

Consumer Trends

America's favorite varied menu chains

By Heather Lalley on Mar. 05, 2020

Top chain Cheddar's Scratch Kitchen boasts the highest guest frequency of any Darden Restaurants brand.

Consumer Trends

Service still comes first

By Robert Byrne on Feb. 28, 2020

Sometimes too much tech takes the hospitality out of restaurants—and loses guests as a result.

Consumer Trends

America's favorite burger chains

By Heather Lalley on Feb. 28, 2020

In-N-Out gets some of the industry’s highest marks for service and hospitality.

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