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Workforce

Best practices for improving recruitment, retention and training

Workforce

What unionized Starbucks employees are demanding in their contracts

 By Peter Romeo on Mar. 24, 2023

Working Lunch: The big ask is for a guarantee of 37 scheduled hours per week, set months in advance.

Workforce

The restaurant worker most in demand? A great general manager

 By Lisa Jennings on Mar. 24, 2023

More than ever before, restaurant operators are focusing on recruiting, retaining and developing talent for this key position, which many say is the heart of any successful operation.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

Workforce

The tip credit could become a victim of new political realities

By Peter Romeo on Mar. 21, 2023

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

Workforce

Restaurants and bars near a full job recovery

By Jonathan Maze on Mar. 10, 2023

Food services and drinking places added nearly 70,000 jobs in February, according to new federal data. They are now 100,000 jobs short of pre-pandemic levels.

Workforce

My workers are giving out too many comp items. Should I fire them?

By Jonathan Deutsch, Ph.D. on Mar. 10, 2023

Advice Guy: While you may be justified in disciplining your employees, their overzealous comping could point to bigger problems in your systems, management and oversight.

Workforce

NYC scales back proposed wage hike for delivery workers

By Joe Guszkowski on Mar. 07, 2023

Third-party couriers now stand to earn $19.96 an hour by 2025, nearly $4 less than what was originally proposed.

Workforce

US Foods tries weekend deliveries

By Peter Romeo on Mar. 07, 2023

Deliveries have been added on Saturdays and Sundays to provide more scheduling flexibility to employees, but customers have discovered a labor benefit as well.

Workforce

Starbucks' Howard Schultz agrees to testify before a Senate committee

By Peter Romeo on Mar. 07, 2023

Facing a possible subpoena, the CEO accepted a pointed invitation to appear before the Health, Education, Labor and Pensions Committee, which is chaired by Bernie Sanders.

Workforce

Here are better ways for servers to address customers

By Jonathan Deutsch, Ph.D. on Mar. 03, 2023

Advice Guy: As restaurants struggle with staffing, some servers might not receive hospitality training, resulting in insensitive or annoying language that can also inhibit sales.

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