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Best practices for improving recruitment, retention and training


Starbucks' CEO sends employees a make-nice letter as union voting winds down

The communication from Kevin Johnson promises collaboration between headquarters and cafe staff members. It also pledges to increase staffing and deliver on new benefits.


Industry groups sue to kill a troublesome tip credit rule

The action aims to prevent the Biden administration from returning to the 80/20 rule for determining when tipped workers are entitled to a full wage.

The move announced by Mayor de Blasio would expand the current requirement on restaurants to all employers.

Only 17,580 workers were hired last month in the hospitality industry, leaving employers in the leisure sector with a 7.9% shortfall in labor. But some sectors of the supply chain showed more marked improvement.

The administration also urged employers not to delay preparations for the employee vaccine mandate, a sign the White House expects the historic measure to survive a court challenge.

The federal regulator has asked a federal court to direct the parent of Daily Grill to negotiate quickly and responsibly.

Staff members leading the organizing effort in Buffalo, N.Y., say they're fielding inquiries from other stores. Meanwhile they're already thinking about contract negotiations.

Employees of a Tudor's Biscuit World unit in West Virginia have petitioned federal regulators to schedule a union vote.

Some customers who came to pick up prepaid dinners at the fast casual left empty handed due to “isolated instances of being extremely short-staffed,” the chain said.

Jim Balis, managing director with CapitalSpring, says operators should try everything from artificial intelligence to cryptocurrency to help get workers.

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