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Best practices for improving recruitment, retention and training


What unionized Starbucks employees are demanding in their contracts

Working Lunch: The big ask is for a guarantee of 37 scheduled hours per week, set months in advance.


The restaurant worker most in demand? A great general manager

More than ever before, restaurant operators are focusing on recruiting, retaining and developing talent for this key position, which many say is the heart of any successful operation.

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

Food services and drinking places added nearly 70,000 jobs in February, according to new federal data. They are now 100,000 jobs short of pre-pandemic levels.

Advice Guy: While you may be justified in disciplining your employees, their overzealous comping could point to bigger problems in your systems, management and oversight.

Third-party couriers now stand to earn $19.96 an hour by 2025, nearly $4 less than what was originally proposed.

Deliveries have been added on Saturdays and Sundays to provide more scheduling flexibility to employees, but customers have discovered a labor benefit as well.

Facing a possible subpoena, the CEO accepted a pointed invitation to appear before the Health, Education, Labor and Pensions Committee, which is chaired by Bernie Sanders.

Advice Guy: As restaurants struggle with staffing, some servers might not receive hospitality training, resulting in insensitive or annoying language that can also inhibit sales.

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