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Operations

New restaurant equipment and back-of-the-house technology
Operations

How restaurants are trying to recoup revenue from a bleak holiday party season

Large shindigs are out, but operators are innovating with alternative holiday events to bring in some cash.

Operations

Fast casuals try to solve the drive-thru riddle

Many in the segment are experimenting with tech-enabled options to keep their elevated fast-casual positioning while creating safe, convenient pickup methods.

Operations

Quick-service chains plan for a fast future

By Jonathan Maze on Nov. 24, 2020

As the pandemic hit, fast-food chains rethought their designs. Here’s a look at the most popular elements.

Operations

Danny Meyer shuts down his restaurants (again) as COVID cases rise

By Heather Lalley on Nov. 23, 2020

Meyer said all on-premise service at Union Square Hospitality Group restaurants would be suspended to preserve the health and safety of employees.

Operations

Holiday week brings more restaurant restrictions

By Peter Romeo on Nov. 23, 2020

More areas set limits on outdoor dining as well as indoor seating.

Operations

Civil rights attorney joins franchisees’ lawsuit against McDonald’s

By Jonathan Maze on Nov. 23, 2020

Daryl Parks, who has represented families of Trayvon Martin, Michael Brown and Corey Jones, has joined a pair of lawsuits against the chain.

Operations

With no aid and more shutdowns, independents face a long, desperate winter

By Heather Lalley on Nov. 21, 2020

Many independent restaurants limped through earlier closures, thanks to limited federal aid, but operators say their future is even more precarious during this latest round of dining closures.

Operations

4 evolving hotel trends to help operators stay afloat in 2021

By Patricia Cobe on Nov. 20, 2020

With the pandemic devastating the hospitality business, hotel operators have to move in new directions for the new year.

Operations

Minnesota halts all in-person restaurant dining, while Colorado halts indoor service in 15 counties

By Peter Romeo on Nov. 19, 2020

Nevada's governor said he will announce new safety steps shortly.

Operations

Inside KFC’s new takeout-focused prototype

By Jonathan Maze on Nov. 18, 2020

The chicken chain, set to ramp up new units next year, unveiled its “Next Generation Prototype,” including digital cubbies, double drive-thrus, parking for takeout orders and fewer seats.

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