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New restaurant equipment and back-of-the-house technology
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East Coast Wings tinkers with a fast-casual model

 By Heather Lalley on Dec. 06, 2021

The 34-unit casual dining concept is finding solid sales with a smaller restaurant and new service model, giving franchisees another option, according to the founder and CEO.

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Dine Brands CEO: Life with COVID becoming the norm

 By Joe Guszkowski on Dec. 03, 2021

John Peyton said Americans are learning to live with the virus and its various mutations, which is good for Applebee’s and IHOP.

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Why Raising Cane’s says it will never go public

By Heather Lalley on Dec. 03, 2021

Despite the recent flurry of restaurant activity on Wall Street, AJ Kumaran, co-CEO of the fast-growing chicken finger chain, said his fast casual plans to remain steadfastly private to keep its company culture intact.

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Behind the scenes at the new Kitchen United Mix in NYC

By Patricia Cobe on Dec. 03, 2021

The ghost kitchen venue boasts 11 restaurant brands under one roof, allowing customers to combine items from all the menus in one to-go order.

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Starbucks’ unionization campaign spreads to other cities

By Restaurant Business Staff on Dec. 03, 2021

Working Lunch: This week’s podcast from Joe Kefauver and Franklin Coley also features a discussion on industry opponents taking agendas to a local level.

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Cracker Barrel has high hopes for its delivery business

By Joe Guszkowski on Nov. 23, 2021

The chain expects its virtual brands and ghost kitchens to generate incremental sales, though it’s still too early to tell just how well they’ll do.

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Denver imposes vax-or-mask mandate as COVID cases climb elsewhere

By Peter Romeo on Nov. 23, 2021

Starting Nov. 24, restaurants have a choice of either requiring vaccines or facemasks.

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McDonald’s shareholders demand a civil rights audit

By Jonathan Maze on Nov. 22, 2021

SOC Investment Group, which works with a union pension fund, wants a third party to look at policies and procedures following controversial text messages from CEO Chris Kempczinski.

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Inside the new Starbucks/Amazon Go hybrid in NYC

By Patricia Cobe on Nov. 22, 2021

The store offers a high-tech, contactless experience in what Starbucks bills as a comfortable “third place” environment. But does it deliver on both?

Operations

Sysco pledges to go electric

By Peter Romeo on Nov. 22, 2021

The distributor says 35% of its U.S. big-rig fleet will be powered by electricity by 2030 as part of a new initiative to reduce emissions.

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