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Operations

New restaurant equipment and back-of-the-house technology
Operations

Sales at Chili’s drop to a third of usual volume

Delivery and takeout business has more than doubled, but off-premise is generating only about 30%-35% of former sales levels.

Operations

Restaurants step up to help hospitals, schools and more

Restaurants across the country are working to provide food and support for healthcare staff, K-12 students and families experiencing food insecurity.

Operations

Shake Shack reports dire impacts of COVID-19 on its business

By Heather Lalley on Apr. 02, 2020

Sales are down 70% on average systemwide, with 20% of corporate staff laid off or furloughed.

Operations

Can disposable gloves be washed and reused?

By Jonathan Deutsch, Ph.D. on Apr. 01, 2020

While operators are rightly trying to conserve gloves during the coronavirus outbreak, disposable gloves should only be used once, Advice Guys says.

Operations

Well-known chefs band together to demand government action on business interruption coverage

By Heather Lalley on Apr. 01, 2020

A new coalition that includes Thomas Keller, Wolfgang Puck, Daniel Boulud and more had a phone call with President Trump to urge the feds to force insurers to accept restaurant industry claims.

Operations

Logan’s parent fires its furloughed employees

By Peter Romeo on Apr. 01, 2020

The move comes after bankruptcy-court supervisors fired CEO Hazem Ouf and CFO Jim Lebs for paying sales taxes without permission.

Operations

McDonald’s and Starbucks are taking more steps to protect workers' health

By Jonathan Maze on Apr. 01, 2020

Starbucks is exploring the use of masks, while McDonald’s is taking more aggressive steps to ensure workers exposed to the coronavirus stay home.

Operations

After trying off-premise, some restaurants instead opt to close

By Heather Lalley on Mar. 31, 2020

A number of independent operators have made the difficult choice in recent days to shutter completely rather than continuing takeout and delivery.

Operations

By the numbers: New National Restaurant Association research explores COVID-19’s effect on business

By National Restaurant Association on Mar. 31, 2020

A dizzying drop in sales and mounting layoffs are just two of the disturbing findings in this national survey.

Operations

Restaurants turn to meal kits to boost sales

By Patricia Cobe on Mar. 31, 2020

Operators are packaging the ingredients for make-at-home pizzas, brunch, tacos and more to deliver to housebound consumers.

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