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Operations

New restaurant equipment and back-of-the-house technology
Operations

Panera joins ezCater, adding to catering chops

 By Joe Guszkowski on Sep. 27, 2023

The bakery-cafe chain is now available on the ezCater app in hundreds of markets as competition for bulk orders heats up.

Operations

Sweetgreen's loyalty program finally includes rewards for in-store orders

 By Lisa Jennings on Sep. 26, 2023

The chain's two-tiered Sweetpass loyalty program now allows members to earn and redeem rewards in restaurants, rather than just digital orders.

Operations

How can I avoid double-booking catering gigs?

By Jonathan Deutsch, Ph.D. on Sep. 25, 2023

Advice Guy: Even if your catering proposals have a low conversion rate, it’s a good idea to put a time limit on them and keep track of which proposals went out for each event date.

Operations

Good to Go, the fast-casual incubator supported by the James Beard Foundation, hosts its first concept

By Patricia Cobe on Sep. 22, 2023

Chef Jared Howard won the opportunity to test-launch HoneyBunny Chicken and Biscuits for six months inside NYC’s Market 57 food hall.

Operations

Olive Garden owner says customers are 'resilient' but 'more selective'

By Joe Guszkowski on Sep. 21, 2023

Some are opting for less-expensive wines and entrees, executives said during a wide-ranging earnings call that also touched on student loans, California’s wage bill and Ozempic.

Operations

Taco/Social to debut in LA with seasoned investors from Blaze Pizza, Dog Haus and Gus's BBQ

By Lisa Jennings on Sep. 21, 2023

This is what happens when a great location presents itself and a group of friends, who are also restaurant operators, pool their talents.

Operations

Former Wonder exec named president of Kernel Foods

By Lisa Jennings on Sep. 21, 2023

Chipotle founder Steve Ells' new automated concept Kernel is expected to debut this fall in Manhattan.

Operations

Portillo's restaurant of the future: smaller box, lower costs but same 'ridiculously high' AUVs

By Lisa Jennings on Sep. 20, 2023

At an Investor Day, company officials plot the 77-unit chain's path to 920 units across the U.S.

Operations

Does California just hate restaurants?

By Peter Romeo on Sep. 20, 2023

Reality Check: The industry's largest state market is about to hit the business, a significant part of its economy, with all sorts of changes and new burdens. What gives?

Operations

Chipotle agrees to pay $400,000 to settle sexual harassment lawsuit in Seattle area

By Lisa Jennings on Sep. 18, 2023

Filed by the U.S. Equal Employment Opportunity Commission last year, the lawsuit involves allegations that a manager sexually assaulted a worker who was just 17 at the time. With the settlement, Chipotle does not admit wrongdoing.

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