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Operations

New restaurant equipment and back-of-the-house technology
Operations

Outback Steakhouse gets into catering

 By Joe Guszkowski on Apr. 21, 2022

The chain is now offering the service at 481 restaurants as it looks to tap into workers returning to the office.

Operations

Popeyes plans to open a new Times Square flagship as it speeds its unit growth

 By Jonathan Maze on Apr. 19, 2022

The chicken chain plans to open several new locations in New York City and says it plans to add more than 200 new restaurants in 2022.

Operations

What Cracker Barrel has learned from its first ghost kitchen

By Joe Guszkowski on Apr. 18, 2022

The delivery-only outlet in Hollywood marked uncharted territory for the 53-year-old brand, but it's well on its way to opening more.

Operations

How IHOP came up with its virtual brands

By Joe Guszkowski on Apr. 15, 2022

Unlike sister concept Applebee's, the pancake chain looked outside the organization for help developing Thrilled Cheese and Super Mega Dilla.

Operations

Texas politics put another crimp in the supply chain

By Peter Romeo on Apr. 13, 2022

Gov. Greg Abbott is making inbound trucks from Mexico stop for second inspections, prompting some drivers to give up.

Operations

Philadelphia becomes first U.S. city to reinstate a mask mandate

By Peter Romeo on Apr. 12, 2022

Dine-in restaurant customers will be required to wear a face covering starting Monday.

Operations

Starbucks and Amazon consider pivots in their union-pushback strategy

By Restaurant Business Staff on Apr. 08, 2022

Working Lunch: Joe Kefauver and Franklin Coley from Align Public Strategies discuss the giants’ union issues. They also talk EEOC and a candidate for Massachusetts AG.

Operations

How one indie has weathered the supply chain rollercoaster

By Heather Lalley on Apr. 06, 2022

Oklahoma City-based HumanKind Hospitality is still trying to figure out how to balance soaring costs with how much its customers will bear.

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From supply chain to supply pain: How getting products became a problem

By Peter Romeo on Apr. 05, 2022

Shortages, delays and soaring costs have become commonplace since the outset of the pandemic. But experts say there were signs of an impending crisis long before anyone heard of COVID.

Operations

What 7-Eleven's franchising struggles could mean for restaurant chains

By Peter Romeo on Apr. 04, 2022

Working Lunch: The restaurant business may be getting a preview of what's ahead from c-stores and Amazon

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