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Operations

New restaurant equipment and back-of-the-house technology
Operations

Olive Garden owner says customers are 'resilient' but 'more selective'

 By Joe Guszkowski on Sep. 21, 2023

Some are opting for less-expensive wines and entrees, executives said during a wide-ranging earnings call that also touched on student loans, California’s wage bill and Ozempic.

Operations

Taco/Social to debut in LA with seasoned investors from Blaze Pizza, Dog Haus and Gus's BBQ

 By Lisa Jennings on Sep. 21, 2023

This is what happens when a great location presents itself and a group of friends, who are also restaurant operators, pool their talents.

Operations

Former Wonder exec named president of Kernel Foods

By Lisa Jennings on Sep. 21, 2023

Chipotle founder Steve Ells' new automated concept Kernel is expected to debut this fall in Manhattan.

Operations

Portillo's restaurant of the future: smaller box, lower costs but same 'ridiculously high' AUVs

By Lisa Jennings on Sep. 20, 2023

At an Investor Day, company officials plot the 77-unit chain's path to 920 units across the U.S.

Operations

Does California just hate restaurants?

By Peter Romeo on Sep. 20, 2023

Reality Check: The industry's largest state market is about to hit the business, a significant part of its economy, with all sorts of changes and new burdens. What gives?

Operations

Chipotle agrees to pay $400,000 to settle sexual harassment lawsuit in Seattle area

By Lisa Jennings on Sep. 18, 2023

Filed by the U.S. Equal Employment Opportunity Commission last year, the lawsuit involves allegations that a manager sexually assaulted a worker who was just 17 at the time. With the settlement, Chipotle does not admit wrongdoing.

Operations

How can I keep diners from lingering too long?

By Jonathan Deutsch, Ph.D. on Sep. 15, 2023

Advice Guy: Subtle cues like clearing every possible item from the table may only be effective with savvy customers or those who want to leave anyway.

Operations

Sweetgreen fostered a hostile and discriminatory work environment in New York stores, lawsuit alleges

By Lisa Jennings on Sep. 14, 2023

In a complaint filed in New York Supreme Court, 10 plaintiffs described an atmosphere of racial slurs and sexually inappropriate comments, mostly coming from two managers.

Operations

How Sweetgreen got restaurant margins up and how they plan to keep them there

By Lisa Jennings on Sep. 13, 2023

This will be the break-even year for the fast-casual chain, the company predicts. CFO Mitch Repack shared details on the strategies that are gaining traction.

Operations

Meet consumer demands for sustainability while ensuring quality of off-premise orders

Sponsored content from our partner Huhtamaki on Sep. 12, 2023

As diners prioritize sustainability, restaurant operators have an easy way to meet demand—environmentally friendly packaging for off-premise orders.

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