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Operations

New restaurant equipment and back-of-the-house technology
Operations

Why P.F. Chang’s is all-in on self-delivery

It has become one of the few non-pizza chains to embrace the approach after discovering that customers love it.

Operations

Freddy’s Frozen Custard is trying to find ways to get faster

The fast-casual chain said it plans to expand a test of deploying workers with tablets to its drive-thrus to take orders and payments as it looks to move cars through the line more quickly.

Only packaging designed and manufactured to withstand refilling are permissible.

Here are some best practices for reintroducing the breakfast buffet with consumer priorities, safety and margins in mind.

BBQ Holdings has added five concepts and hundreds of locations since last March—and each one has its purpose, said CEO Jeff Crivello.

The fast-casual burger chain said it will open its first drive-thru in Maple Grove, Minn., instead of Orlando, as originally planned. Shake Shack said it intends to have 10 drive-thrus by the end of 2022.

Consumers gravitated toward higher-end, experience-driven restaurants as they celebrated this summer, but true white-tablecloth places are still feeling the pandemic pinch.

A requirement was approved Wednesday by the City Council, and Mayor Eric Garcetti has already signaled his support.

Beginning next June, operators can only provide packets of catsup, sweeteners or disposable forks upon request.

The infection has now sickened 419 consumers in 35 states, with 66 people hospitalized.

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