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Operations

New restaurant equipment and back-of-the-house technology
Operations

Does California just hate restaurants?

 By Peter Romeo on Sep. 20, 2023

Reality Check: The industry's largest state market is about to hit the business, a significant part of its economy, with all sorts of changes and new burdens. What gives?

Operations

Chipotle agrees to pay $400,000 to settle sexual harassment lawsuit in Seattle area

 By Lisa Jennings on Sep. 18, 2023

Filed by the U.S. Equal Employment Opportunity Commission last year, the lawsuit involves allegations that a manager sexually assaulted a worker who was just 17 at the time. With the settlement, Chipotle does not admit wrongdoing.

Operations

How can I keep diners from lingering too long?

By Jonathan Deutsch, Ph.D. on Sep. 15, 2023

Advice Guy: Subtle cues like clearing every possible item from the table may only be effective with savvy customers or those who want to leave anyway.

Operations

Sweetgreen fostered a hostile and discriminatory work environment in New York stores, lawsuit alleges

By Lisa Jennings on Sep. 14, 2023

In a complaint filed in New York Supreme Court, 10 plaintiffs described an atmosphere of racial slurs and sexually inappropriate comments, mostly coming from two managers.

Operations

How Sweetgreen got restaurant margins up and how they plan to keep them there

By Lisa Jennings on Sep. 13, 2023

This will be the break-even year for the fast-casual chain, the company predicts. CFO Mitch Repack shared details on the strategies that are gaining traction.

Operations

Meet consumer demands for sustainability while ensuring quality of off-premise orders

Sponsored content from our partner Huhtamaki on Sep. 12, 2023

As diners prioritize sustainability, restaurant operators have an easy way to meet demand—environmentally friendly packaging for off-premise orders.

Operations

McDonald's is getting rid of its self-serve drink stations

By Jonathan Maze on Sep. 11, 2023

The burger giant is ditching self-serve soft drinks by 2032 to “create a consistent experience” across its different ordering channels.

Operations

Beef inflation pushes average burger price close to $16

By Joe Guszkowski on Sep. 11, 2023

The price of a burger rose about 2% from November to June as beef prices remained stubbornly high, according to data from Toast.

Operations

Should a server disclose prices when announcing restaurant specials?

By Jonathan Deutsch, Ph.D. on Sep. 08, 2023

Advice Guy: It used to be seen as classy not to mention prices in an upscale environment. But transparency matters, too.

Operations

New 'super-regional' distribution network aims to rival the big nationals

By Peter Romeo on Sep. 08, 2023

Legacy Food Group has acquired four local distributors and said it intends to offer the benefits of scale without the headaches.

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