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Operations

New restaurant equipment and back-of-the-house technology
Operations

Restaurant resilience in the pandemic age

How the industry has innovated in response to the challenges presented by COVID-19

Operations

Starbucks will help distribute the vaccine in its home state

The company is working with the State of Washington on scaling vaccine efforts.

Operations

How Velvet Taco increased throughput 20%

By Peter Romeo on Jan. 19, 2021

A drive-thru pickup lane alone has increased the production of tacos at peak times by 60%, says CEO Clay Dover.

Operations

How Panera is shifting its catering business for the COVID era

By Heather Lalley on Jan. 19, 2021

A new virtual catering channel and more are giving the brand hope for the sluggish revenue channel in the new year.

Operations

Make the ServSafe Dining Commitment

By National Restaurant Association on Jan. 15, 2021

The commitment signals to guests that the restaurant has publicly declared its dedication to food safety.

Operations

How one tavern owner is trying to encourage his customers to get vaccinated

By Heather Lalley on Jan. 15, 2021

Chicago’s Village Tap is handing out $10 gift cards with proof of vaccination.

Operations

D.C. restaurants brace for what the inauguration might bring

By Peter Romeo on Jan. 15, 2021

With transportation already limited and more deadly violence possible, operators are deciding whether to stay open for what’s usually a business boon.

Operations

Shake Shack inches closer to opening 1st drive-thru

By Heather Lalley on Jan. 15, 2021

The chain, hampered by its urban real estate portfolio, announced plans to open a drive-thru in a new Orlando development later this year.

Operations

Confusion, uncertainty mount as restaurants consider COVID vaccine

By Heather Lalley, Peter Romeo and Joseph Guszkowski on Jan. 14, 2021

When it comes to the vaccine rollout, operators have more questions than answers so far.

Operations

Hotels offer to become vaccination sites

By Peter Romeo on Jan. 14, 2021

The American Hotel & Lodging Association is urging President-elect Biden to turn the nation’s lodging properties—some 50,000 per state—into auxiliary inoculation centers.

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