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Operations

New restaurant equipment and back-of-the-house technology
Operations

Same-store sales remain down nearly 50% at Shake Shack

But the burger chain, hampered during the pandemic by its urban-centric locations, is resuming unit growth and is plotting its first drive-thru.

Operations

Cheesecake Factory finds outdoor service nearly matches dine-in volumes

It's also held onto 90% of to-go sales at locations that have re-opened dining rooms.

Operations

Staying safe, staying open: Putting a safety plan into action

Sponsored content from our partner DayMark Safety Systems on Jul. 30, 2020

With ongoing concerns related to COVID-19, restaurant owners have been forced to rethink how they serve guests as well as how they can ensure the safety of their employees.

Operations

Restaurants face a new pandemic headache: Coin shortages

By Heather Lalley on Jul. 29, 2020

Some operators are resorting to bribing customers for coins or encouraging employees to bring in spare change from home.

Operations

Labor issues pose a different sort of capacity limit for Denny's

By Peter Romeo on Jul. 29, 2020

The diner chain is being stymied by difficulties in finding workers for off-hour shifts.

Operations

Streamlining off-premise order fulfillment without overwhelming staff

Sponsored content from our partner RATIONAL on Jul. 29, 2020

How using data, delivery partners and the right equipment can ensure order fulfillment without overwhelming the kitchen.

Operations

A look inside Sonic's new prototype

By Jonathan Maze on Jul. 28, 2020

The new location in Oklahoma includes 18 docks, patio seating and the chain’s new brand identity.

Operations

BJ’s hedge against dining-room closings

By Peter Romeo on Jul. 28, 2020

The casual restaurant chain is also bolstering its defenses against Mother Nature.

Operations

Chipotle customers must now wear masks

By Heather Lalley on Jul. 28, 2020

The fast-casual chain joins a growing list of restaurants mandating masks inside to slow the spread of the coronavirus.

Operations

Kentucky tightens restaurant restrictions, while Utah green lights buffets

By Peter Romeo on Jul. 28, 2020

The moves are part of a recent flurry of new government actions aimed at restaurant guests, employees and operators.

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