Operations

New restaurant equipment and back-of-the-house technology

By Joe Guszkowski on Oct. 14, 2021

It has become one of the few non-pizza chains to embrace the approach after discovering that customers love it.

Freddy’s Frozen Custard is trying to find ways to get faster

By Heather Lalley on Oct. 14, 2021

The fast-casual chain said it plans to expand a test of deploying workers with tablets to its drive-thrus to take orders and payments as it looks to move cars through the line more quickly.

Operations

Maine approves restaurants' reuse of takeout containers

By Peter Romeo on Oct. 13, 2021

Only packaging designed and manufactured to withstand refilling are permissible.

Operations

Best practices for reintroducing the breakfast buffet and other self-service amenities

Sponsored content from our partner Tyson Foodservice-Lodging Team on Oct. 12, 2021

Here are some best practices for reintroducing the breakfast buffet with consumer priorities, safety and margins in mind.

Premium

Operations

What will Famous Dave’s parent do with all those brands?

By Joe Guszkowski on Oct. 11, 2021

BBQ Holdings has added five concepts and hundreds of locations since last March—and each one has its purpose, said CEO Jeff Crivello.

Operations

Shake Shack updates its drive-thru plans

By Heather Lalley on Oct. 08, 2021

The fast-casual burger chain said it will open its first drive-thru in Maple Grove, Minn., instead of Orlando, as originally planned. Shake Shack said it intends to have 10 drive-thrus by the end of 2022.

Premium

Operations

Upscale concepts reap benefits of dine-in rebound

By Joe Guszkowski on Oct. 07, 2021

Consumers gravitated toward higher-end, experience-driven restaurants as they celebrated this summer, but true white-tablecloth places are still feeling the pandemic pinch.

Operations