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Operations

New restaurant equipment and back-of-the-house technology
Operations

Self-care tips for stressed-out restaurant workers

 By Jonathan Deutsch, Ph.D. on Jul. 03, 2024

Advice Guy: RB’s operations expert seeks out some mental health balms for industry employees in need of a break.

Operations

DOL issues employer mandates for protecting workers from excessive heat

 By Peter Romeo on Jul. 02, 2024

The requirements include providing paid breaks every two hours when temperatures soar in indoor workplaces like kitchens, as well as providing cool-down areas, drinking water and establishment of a safety "buddy system."

Operations

Inside Chick-fil-A's first all-digital restaurant

By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Operations

Red Lobster's decline creates an opportunity in seafood

By Joe Guszkowski on Jun. 28, 2024

As the market leader closes restaurants across the country, innovative upstarts, steakhouses and even grocers could be in line to benefit. But can anyone unseat the king?

Operations

Here’s how to deal with an abundance of farm-fresh produce

By Jonathan Deutsch, Ph.D. on Jun. 28, 2024

Advice Guy: RB’s operations expert touts the benefits of community-supported agriculture (CSA) programs and says that, yes, you can indeed cook lettuce.

Operations

These restaurant chains saw the most 'organic' growth last year

By Joe Guszkowski on Jun. 28, 2024

Take a look at the Top 500 brands that did the best regardless of new unit openings. Some of the results may surprise you.

Operations

Panera workers file multiple lawsuits tied to data breach

By Lisa Jennings on Jun. 26, 2024

The fast-casual chain confirmed corporate files were accessed in a security incident in March. Workers, however, were not notified until mid-June, the lawsuits contend.

Operations

Looking for relief from inflation? History taught us this isn't the remedy

By Peter Romeo on Jun. 26, 2024

Restaurant Rewind: President Nixon figured he could put a rein on soaring prices and wages with a stroke of his pen. There's a reason it was dubbed the Nixon Shock.

Operations

New York restaurateur shares cautionary tale of cyber scam

By Lisa Jennings on Jun. 25, 2024

A sophisticated attack robbed Gotham Bar & Grill of its payroll and forced the restaurant to shutter temporarily. Owner Bret Csencsitz wants others in the industry to learn from his mistakes.

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

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