Operations

New restaurant equipment and back-of-the-house technology

Operations

Will Shake Shack raise prices on delivery orders?

The fast-casual burger brand, which far exceeded analyst estimates for Q1, is eyeing ways to make convenience pay off.

Operations

Habit Burger plans 5.3% price increase to offset labor

The fast-casual burger chain is raising prices as it sees revenue and same-store sales increase while traffic falls.

Operations

Black Bear aims for more dinner traffic with nightly changeover

By Peter Romeo on May 02, 2019

A new nighttime-only menu is offered, the lights are dimmed, servers change their uniforms and a special music list is played.

Operations

Denny’s sells 6 more company-owned stores to franchisees

By Heather Lalley on May 01, 2019

The family-dining chain reports same-store sales growth of 1.3% for Q1.

Operations

CDC confirms 2 sources of E. coli contamination, says more to come

By Peter Romeo on Apr. 29, 2019

Suppliers have voluntarily recalled 83 tons of ground beef, but tests show not all 177 victims consumed meat from those providers.

Operations

Focus on ops yields a strong quarter for Outback’s parent

By Peter Romeo on Apr. 26, 2019

Bloomin’ Brands cited a $50 million investment in kitchen and service enhancements as a key factor behind the positive Q1 comps for all four of its brands.

Operations

What’s Starbucks doing to solve its traffic problem?

By Heather Lalley on Apr. 26, 2019

The coffee giant reports another quarter of same-store sales growth, but it’s largely based on higher average tickets.

Operations

BJ’s sees an edge in ops revamps

By Peter Romeo on Apr. 26, 2019

The 204-unit casual chain intends to complete an overhaul of all its kitchens by the end of the quarter, while tweaking its delivery and takeout procedures and pushing into catering.

Operations