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Best practices for improving recruitment, retention and training


Red Robin says it has its labor problems licked

Because of a new approach to hiring and training, the casual chain should be fully staffed by early summer, CEO Paul Murphy told investors.


Editors' Roundtable: Why restaurants are facing a labor shortage

Editors Jonathan Maze and Peter Romeo discuss the industry's current labor challenge, why restaurants are facing the issue, and how to get out of it.

Raising its average hourly wage and hosting a virtual job fair led to a significant bump in interest at the fast casual during a tight labor market, its hiring director said.

Restaurant managers, field leaders and support center workers will be able to interact with a platform that “gamifies” mental wellness activities, the fast casual said.

The perks can range from access to a personal trainer to a clothing allowance for new managers as the industry looks to combat a labor shortage.

A union-affiliated survey of industry employees found that 53% intend to leave their restaurant jobs, most likely because of wages.

Sweetened unemployment benefits are seen as the main reason by far for the industry’s recruitment challenges.

Mayor Bill de Blasio called for a boycott of the fast-casual chain at a rally in support of the city’s $450 million fair workweek lawsuit against the company.

Chipotle, which is looking to hire 20,000 new workers this year in a tight market, also announced a referral bonus to boost recruitment.

Two-thirds of the chain's restaurants can't find enough workers to stay open all night, hurting its sales recovery in the process.

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