Photograph courtesy of Culvers
In-N-Out, the notoriously tight-lipped burger chain, gets some of the industry’s highest marks for service and hospitality. In-N-Out, which is headed by Lynsi Snyder, granddaughter of the chain’s founders, has retained a customer-centric focus and rigid training standards.
| Burger | Service & Hospitality | Unit Appearance & Ambiance | Food & Beverage | Convenience & Takeout | Value | Overall Score |
|---|---|---|---|---|---|---|
| Culver's | 72.5% | 53.9% | 58.2% | 64.6% | 44.7% | 57.5% |
| In-N-Out Burger | 73.0% | 54.2% | 55.7% | 61.7% | 52.6% | 57.4% |
| Fuddruckers | 68.0% | 55.8% | 57.2% | 58.4% | 47.6% | 56.5% |
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.