In-N-Out, the notoriously tight-lipped burger chain, gets some of the industry’s highest marks for service and hospitality. In-N-Out, which is headed by Lynsi Snyder, granddaughter of the chain’s founders, has retained a customer-centric focus and rigid training standards.
|Burger||Service & Hospitality||Unit Appearance & Ambiance||Food & Beverage||Convenience & Takeout||Value||Overall Score|
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.
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