Consumer Trends

America's favorite burger chains

In-N-Out gets some of the industry’s highest marks for service and hospitality.
Photograph courtesy of Culvers

In-N-Out, the notoriously tight-lipped burger chain, gets some of the industry’s highest marks for service and hospitality. In-N-Out, which is headed by Lynsi Snyder, granddaughter of the chain’s founders, has retained a customer-centric focus and rigid training standards.

BurgerService & HospitalityUnit Appearance & AmbianceFood & BeverageConvenience & TakeoutValueOverall Score
In-N-Out Burger73.0%54.2%55.7%61.7%52.6%57.4%

Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.

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