Consumer Trends

America's favorite burger chains

In-N-Out gets some of the industry’s highest marks for service and hospitality.
Photograph courtesy of Culvers

In-N-Out, the notoriously tight-lipped burger chain, gets some of the industry’s highest marks for service and hospitality. In-N-Out, which is headed by Lynsi Snyder, granddaughter of the chain’s founders, has retained a customer-centric focus and rigid training standards.

BurgerService & HospitalityUnit Appearance & AmbianceFood & BeverageConvenience & TakeoutValueOverall Score
In-N-Out Burger73.0%54.2%55.7%61.7%52.6%57.4%

Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.

Learn more about America's Favorite Chains.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


Exclusive Content


Demand for chicken takes Huey Magoo's to new heights

Longtime chicken executive Andy Howard saw something in the tiny Florida chain more than five years ago. It is now one of the fastest growing concepts in the country.


Stake your claim to the low-price market at your own risk

The Bottom Line: Subway and Burger King have staked their claims as value leaders in their respective segments. Recent events have highlighted the difficulties of that position.


How the deal on Calif.'s fast-food wages came about

Squeezed between two bad possibilities, the industry negotiated what proponents say is an acceptable middle-ground compromise.


More from our partners