Despite struggles in the full-service segment, top steak chains Fleming's Prime and Ruth's Chris managed to stand out by offering top-notch service and hospitality.
|Steak||Service & Hospitality||Unit Appearance & Ambiance||Food & Beverage||Convenience & Takeout||Value||Overall Score|
|Fleming's Prime Steakhouse||72.2%||67.0%||61.1%||59.6%||50.5%||62.0%|
|Ruth's Chris Steak House||75.1%||65.9%||60.4%||58.7%||46.5%||61.1%|
|The Capital Grille||69.5%||60.6%||54.3%||54.7%||46.7%||56.3%|
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.
Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.