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Consumer Trends

America's favorite Mexican chains

Full-service chain Pappasito's Cantina wowed consumers with its service and hospitality.
pappasitos
Photograph courtesy of Pappasitos

Full-service chain Pappasito's Cantina wowed consumers with its service and hospitality, helping it earn the top spot for the second straight year. In a separate survey by Technomic, consumers also credited Pappasito’s for its integration of technology into the ordering process.

MexicanService & HospitalityUnit Appearance & AmbianceFood & BeverageConvenience & TakeoutValueOverall Score
Pappasito's Cantina63.9%54.8%55.9%54.0%44.0%54.5%
Chuy's61.1%54.3%53.8%54.9%45.8%53.7%
Rubio's63.6%48.2%53.5%57.4%43.4%52.1%

Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.

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