Consumer Trends

America's favorite full-service Italian chains

Maggiano’s Little Italy held on to the top spot.
maggiano's
Photograph courtesy of Maggianos

Maggiano’s Little Italy held on to the top spot as consumers' favorite Italian FSR chain. Parent company Brinker International is looking to take the chain into new locations, “both traditional and nontraditional,” Brinker CEO Wyman Roberts said. He noted that the concept recently opened its first restaurant in an airport.  

Italian (FSR)Service & HospitalityUnit Appearance & AmbianceFood & BeverageConvenience & TakeoutValueOverall Score
Maggiano's Little Italy67.6%60.9%56.2%57.5%47.5%57.4%
Mellow Mushroom64.2%58.5%57.1%59.3%47.2%57.0%
Carrabba's Italian Grill68.1%58.8%55.7%57.1%44.3%56.2%

Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.

Learn more about America's Favorite Chains.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Focus on dine-in customers, even as more opt for takeout

The Bottom Line: Data from Technomic shows that dine-in service builds equity with customers. So restaurant chains should not ignore it, even if most business walks out the door.

Financing

Social media is changing the restaurant industry

The Bottom Line: From the success of brands like Crumbl and Dave’s Hot Chicken to the struggles at Starbucks and McDonald’s, social media is playing a massive role in how consumers view chains.

Financing

Here's what people are talking about at the National Restaurant Show

The Bottom Line: We had a lot of conversations during the first two days of the country’s biggest restaurant exhibition in Chicago. Here’s what we’ve been hearing.

Trending

More from our partners