Joe Guszkowski

Page 6

How IHOP is using AI to boost check averages

The pancake chain's AI recommendation engine makes menu suggestions based on what a customer has already ordered. It has proven quite persuasive.

Financing

Endless Shrimp becomes pivotal issue in Red Lobster bankruptcy

The chain’s CEO alleged that the promotion may have pushed more shrimp business to its largest shareholder at Red Lobster’s expense, setting the stage for a messy Chapter 11 proceeding.

Technology

Dynamic pricing a divisive subject at National Restaurant Show

With the Wendy's debacle still fresh in operators' minds, some are firmly opposed to demand-based menu pricing. Others say its time has come.

Technology

Burger robot faces tough crowd at the National Restaurant Show

Aniai’s Alpha Grill attracted plenty of curiosity Saturday, but operators seemed hesitant to commit.

Marketing

Buffalo Wild Wings tempts fate with all-you-can-eat wings deal

The casual-dining chain is taking a cue from none other than Red Lobster by offering bottomless wings for $20. “What can go wrong?” it said.

Operations

The 10 largest casual-dining chains by systemwide sales

A familiar Italian chain kept the top spot, but there was movement below in a tough year for full-service restaurants.

Technology

Presto plans to improve its drive-thru AI by letting it make mistakes

The restaurant technology company’s latest product, Pure AI, cuts out human minders to allow the software to learn on its own.

Operations

Casual-dining chains had a difficult year

Price-conscious consumers began to shift away from sit-down restaurants in 2023 after embracing them a year earlier. That made growth difficult to come by.

Technology