Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 7
Consumer Trends

These restaurant brands are the easiest to use, consumers say

A ranking of the world’s simplest brands showed that QSRs are excelling as technology plays a bigger role.

Technology

How a new generation of chatbots is changing voice ordering

Large language models like ChatGPT have flipped the script for companies like ConverseNow, which uses AI to take restaurants’ phone and drive-thru orders.

The bar chain has added food from Krispy Rice at 140 locations in a bid to appeal to younger consumers.

The industry’s embrace of technology has made it a bigger target for cyberattacks. Here’s what restaurants can do to protect themselves.

Malls with a Cheesecake Factory are more likely to be current on their loans, according to a Moody’s analysis. But the chain may not be retail's white knight.

Patra will assume the newly created position after spending 15 years at Brinker.

Tech Check: As delivery slows, some digitally focused restaurant companies are branching into meal kits, groceries and even airplane food.

The digital restaurant company will be the exclusive foodservice provider for some XO flights, offering travelers seven brands to choose from.

Customers will be able to order from two restaurants at once without an added fee. Restaurants will be automatically enrolled in the program.

Remote work, inflation and even Netflix could be driving consumers to eat dinner earlier, particularly at higher-end restaurants.

Fat Brands, which owns both chains, said the conversions will fuel the 103-unit Twin Peaks as it heads toward a planned 2024 IPO.

Full-service restaurant chains are the most socioeconomically diverse places in the U.S., according to new research. It could help them weather a tough economy.

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