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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 7
Technology

Customer feedback startup Ovation raises $2M

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.

Technology

American Express is acquiring Tock from Squarespace for $400M

The deal solidifies Amex as a major player in restaurant reservations and will unlock more perks for cardholders.

Leadership

LongHorn Steakhouse promotes Laura Williamson to president

The former head of finance replaces Todd Burrowes, who is now president of business development for parent Darden Restaurants. It was part of a flurry of leadership changes at the company.

Operations

Lower-income consumers remain a problem for Olive Garden

The Italian restaurant chain said it’s keeping prices low and doing more to promote value, including its bottomless breadsticks. But it refuses to jump on the discounting bandwagon to drive traffic.

Technology

SoundHound AI acquires restaurant-ordering marketplace Allset

The deal moves the company closer to its goal of bringing voice-enabled restaurant ordering to smart cars and TVs.

Operations

In a tough year for casual dining, Asian concepts were clear winners

Sushi and Korean barbecue were on fire in 2023. Full-service pizza, meanwhile, came up cold.

Workforce

California Red Lobster employees sue chain over mass layoffs

A lawsuit alleges that the seafood chain did not give staff enough notice before closing nearly 100 restaurants last month.

Marketing

Non-discount chains are getting pulled into the value wars anyway

The industry's preoccupation with price is forcing brands to change tactics in marketing and on the menu, even if they refuse to discount.

Technology

Facing delisting, AI supplier Presto pursues a reverse stock split

The tech company is hoping to raise its share price to avoid being booted from the Nasdaq stock exchange.

Technology

How restaurants can get more customers to order direct

Discounts and order tracking can entice guests to use a restaurant’s app over a third party, according to new data from HungerRush.

Technology

Mad Mobile, maker of Cake POS, lands $50M in funding

The tech company will use the financing to expand its technology, which includes online ordering, payments and loyalty.

Technology

First-party catering emerges as a new frontier for restaurant tech

Tech Check: As catering booms, more tech companies are offering restaurants the tools to do it themselves.

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