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Technology

The latest news and trends in restaurant technology
Technology

Consumers across generations debate the pros and cons of restaurant tech

 By Lisa Jennings on Sep. 13, 2023

As the industry races to adopt the latest innovations, how are diners feeling about their brand interactions? A member of Gen Z, a Millennial, a Gen Xer and a Boomer shared their views at FSTEC.

Technology

Want the CEO's job at a restaurant chain? Get a job in tech

 By Peter Romeo on Sep. 13, 2023

At FSTEC, speakers suggested that technology is the new route to the corner office.

Technology

4 questions we'll be asking at this year's FSTEC conference

By Joe Guszkowski on Sep. 12, 2023

Tech Check: Restaurants’ war on inflation has intensified over the past year. Can tech provide answers?

Technology

Square outage disrupts business for restaurants nationwide

By Joe Guszkowski on Sep. 08, 2023

The issue began Thursday and prevented operators from accepting payments for hours. Square said it was the result of a software update and that there was no evidence of a cyberattack.

Technology

Whataburger opens a digital-only restaurant

By Jonathan Maze on Sep. 07, 2023

The location in Austin, Tex., is cashless and seatless and without a traditional drive-thru. Customers order via mobile app or kiosk.

Technology

NFL Programming Through a Single Provider

Sponsored content from our partner DIRECTV FOR BUSINESS℠ on Sep. 07, 2023

Premium, live sports content in bars and restaurants is a huge draw—guests gather to watch their favorite teams play and order snacks, drinks and meals during their often multi-hour visits. In short, it’s a huge opportunity for operators, and having a reliable provider is key.

Technology

CloudKitchens won't succeed until its restaurants do

By Joe Guszkowski on Sep. 07, 2023

Tech Check: As the ghost kitchen company expanded, it treated operators as expendable. It's now reportedly cutting staff and closing locations. The two problems are related.

Technology

Chick-fil-A is opening a lot more mobile-order lanes

By Jonathan Maze on Sep. 06, 2023

The chicken sandwich chain is adding “Mobile Thru” lanes to its drive-thrus in 300 locations amid a growing number of efforts to bolster its digital business.

Technology

Toast CEO Chris Comparato to step down

By Joe Guszkowski on Sep. 05, 2023

He will be replaced by COO and President Aman Narang, who co-founded the company in 2011.

Technology

How big restaurant chains are using artificial intelligence

By Joe Guszkowski on Aug. 31, 2023

Brands like Chipotle, Starbucks and Domino's are leaning on AI to do things like predict traffic, set prices and bake pizzas before they're even ordered.

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