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Technology

The latest news and trends in restaurant technology
Technology

The biggest restaurant tech stories of 2024

 By Joe Guszkowski on Dec. 18, 2024

AI, kiosks and delivery apps were the big winners. Loyalty programs and dynamic pricing had a weird year.

Technology

With Grubhub settlement, the FTC puts delivery apps on notice

 By Joe Guszkowski on Dec. 17, 2024

Tech Check: The delivery company agreed to pay $25 million and adopt more transparent pricing practices. Will its competitors follow suit?

Technology

Grubhub to pay $25M to settle FTC lawsuit over hidden fees

By Joe Guszkowski on Dec. 17, 2024

The consumer protection agency accused the delivery company of misleading customers, restaurants and delivery workers and ordered it to make changes.

Technology

DoorDash is cracking down on fake driver accounts

By Joe Guszkowski on Dec. 12, 2024

The delivery company now requires more than 150,000 couriers to re-confirm their identity every week in hopes of rooting out fraud.

Technology

Customers are making restaurant reservations earlier in the week

By Joe Guszkowski on Dec. 11, 2024

More people are booking tables on Monday and Tuesday, and they are also opting for earlier dinners, according to data from Toast.

Technology

Cyberattack hits Krispy Kreme's online ordering system

By Jonathan Maze on Dec. 11, 2024

The doughnut chain said that digital ordering was disrupted in parts of the U.S. after some “unauthorized activity” on some of its IT systems.

Technology

How third-party delivery became indispensable

By Joe Guszkowski on Dec. 09, 2024

Tech Check: Thanks to lower prices and a growing list of features, DoorDash and Uber Eats are becoming hard for customers to quit. That has made them an inevitability for restaurants.

Technology

Toast gives restaurants a cheaper delivery option with Uber

By Joe Guszkowski on Dec. 06, 2024

The POS provider now allows restaurants to choose Uber or DoorDash for handling delivery orders, with a 50-cent price difference.

Technology

Sam Nazarian's C3 to bring restaurant brands to SeaWorld

By Joe Guszkowski on Dec. 04, 2024

A handful of the digital restaurant collector's brands will be offered at SeaWorld and Busch Gardens through a collaboration with theme park company United Parks & Resorts.

Technology

How a robot is meeting soaring demand for boba on college campuses

By Reyna Estrada on Dec. 04, 2024

Botrista's beverage machine can produce the complex Taiwanese tea at the push of a button, allowing foodservice operations to offer a trendy item with minimal labor.

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