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Consumer Trends

What do consumers want from casual dining?

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Mighty Quinn’s dropped the price tag on its two most-popular menu items by about 9% after its protein costs went down, saying it wanted to pass the deflation on to diners.

The Bottom Line: The business is increasingly bifurcating. Fast-food restaurants are focused on speed and production. But demand for experiential dining remains high. Those in between may struggle.

Attendees at an annual gathering of foodservice educators saw how industry changes might trickle down to their curriculums.

The salad chain, which did away with its loyalty program last year, said it hopes its new Rewards and Challenges program will boost customer frequency.