The largest sandwich chains had a wild year in 2020, with some chains struggling mightily and others thriving despite the pandemic.
| 2021 Rank | Chain Name | 2020 US Sales ($000,000) | 2020 US Units |
|---|
The 11-unit fast-casual chain clapped back at a lawsuit filed by five franchisees, saying that they were not good operators.
Tech Check: Quantiiv’s first product is ROGER, a bot designed to help restaurants make data-driven decisions. For one customer, “he’s literally replaced having a data analyst.”
The Bottom Line: The services are growing dominant, giving them considerable power in negotiations. And traffic-hungry brands have little choice but to do the deals. But they create enormous problems.