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Operations

With pandemic innovations in place, hotels are ready for a restart

After rethinking service, space and menus over the last year, some operational changes are becoming permanent in hotels big and small.

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Operations

Restaurants ride a CPG wave

Post-pandemic consumers are embracing their favorite restaurant brands on retail shelves despite higher grocery inflation.

Financing

Lower-income consumers are eating more fast food

The Bottom Line: Quick-service chains are getting more business from lower-income diners. Here’s why it might not all be a trade-down from more expensive restaurants.

Food

How Velvet Taco puts 52 unique limited-time tacos on the menu every year

A robust R&D pipeline constantly keeps WTF, the fast casual’s Weekly Taco Feature, filled with inventive tacos. Director of Culinary Venecia Willis makes it happen.