Vanessa Richardson

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Vanessa Richardson

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How to write a handbook for real people

In follow-up surveys, 100 percent of Chili’s employees say they read the new handbook, and the feedback was positive.


Crowdfunding smarts

Crowdfunding is a sea change for small businesses that don’t want to go the traditional financing route. Can it work for restaurants?

It’s hardly unusual for a restaurant chain to offer scholarships for college-age employees to help defray tuition costs—particularly when students have their sights set on long-term careers in food service. But Rubio’s Fresh Mexican Grill is taking the idea a step further.