Technology

Behind the scenes of Potbelly’s new app and website

The sandwich chain rebuilt its tech stack from the ground up with the goal of making the ordering process easier—and smarter.

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Operations

Friendly's is opening restaurants again

The 89-year-old family-dining chain has unveiled a new store in Orlando that gives a liberal nod to the brand's past while incorporating new touches like a bakery.

Financing

Surprise, surprise: California kept its full-service restaurants in the dark for months

Reality Check: The state attorney general had refused to clarify the scope of the state's pending anti-junk-fee law. It's one more smack in the face to the trade.

Financing

Why social media, and not price, is behind Starbucks' sales problems

The Bottom Line: The coffee shop chain lost momentum quickly in November. That was too fast to be explained by consumer reaction over the prices of its beverages.