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A labor-saving effort by Clean Juice puts its franchisees in a bind

The fast-growing juice chain sold franchises on its idea of house-made, cold-pressed juice. But last year the company shifted to a pre-bottled option. Franchisees say it revealed long-held problems with the brand. By Jonathan Maze on Jun. 21, 2023

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Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.