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10 unique LTOs hitting menus


Big chains are starting more loyalty programs than ever, driven by customer demand and a need for more information.

The pandemic may have burst the pricing bubble for low-margin indies battling high rent, labor pressure, delivery fees and more, operators say.

The pressure is mounting on Twitter and Change.org for chains to return popular menu items.

Stephane Ficaja will be replaced by Sarfraz Maredia, head of Uber's rides division in the U.S. and Canada.