Massachusetts Consumers Asking "Where's the beef?"

MASS. (Dec. 10, 2009)—In Massachusetts, Ruby Tuesday's supplier was fined $700 for serving steaks smaller than advertised at five restaurants - in Attleboro, Springfield, Swansea, Taunton, and Worcester.

Ruby Tuesday confirmed yesterday that one of its suppliers, Colorado Premium Foods, was fined but the casual dining chain did not have more details on the offense.

“We’ll dig deeper on this,’’ said a Ruby Tuesday spokeswoman, Meridith Hammond. “But we believe this in no way impacted our guests as far as the food they received.’’

But consumer complaints triggered the state’s investigation, which found that Ruby Tuesday’s 7-ounce and 9-ounce sirloins, as well as its 12-ounce rib-eye, all came in underweight.

Ruby Tuesday, on its website, promotes its meaty entrees - including the 9-ounce “Cowboy Sirloin’’ and 12-ounce rib-eye - as handcrafted steaks “that are seared to perfection and topped with seasoned butter.’’

The company has nine restaurants in Massachusetts, according to the website.

Hammond said she is not aware of fines in other states involving underweight steaks.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Why social media, and not price, is behind Starbucks' sales problems

The Bottom Line: The coffee shop chain lost momentum quickly in November. That was too fast to be explained by consumer reaction over the prices of its beverages.

Financing

Franchisors who want faster remodels should reach into their pocketbooks

The Bottom Line: Burger King is spending $550 million to get more of its restaurants remodeled, not counting its own upgraded restaurants. More brands should do this.

Leadership

Meet the restaurant fixer who now owns Etta

Tech entrepreneur Johann Moonesinghe suddenly finds himself leading a growing group of restaurants. His secret? He doesn't expect to make a profit.

Trending

More from our partners